Private Dining Room Manager

The Ivy Collection; Bexleyheath; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

50% staff discount for you and up to 3

Career development and training

Free food and drinks during shifts

Extra holiday allowance up to 5 days

Discounts on retailers, health, travel

Job summary

The Ivy Collection in the UK is seeking a passionate Private Dining Room Manager to lead private dining events from enquiry to departure, build strong relationships with guests and corporate clients, and collaborate with the Events Manager to plan and execute bookings. You will review function sheets, maximise revenue, lead and develop the team, ensure function rooms are presented to the highest standard, and handle guest feedback with professionalism and care.

Salary: from £18 hourly.

Qualifications

• 2+ years of experience in private dining management.
• Excellent English language skills.
• Team player with charisma and flair.
• Passion for wow-ing guests with exceptional service.

Responsibilities

• Manage all private dining events from enquiry to departure.
• Build strong relationships with guests, corporate clients and event organisers.
• Collaborate with Events Manager to plan, communicate and execute bookings.
• Review function sheets and ensure clear communication to restaurant, kitchen and bar teams.
• Maximise revenue by driving private dining sales and increasing occupancy.
• Lead, inspire and develop the team while maintaining service standards.
• Ensure function rooms are presented to the highest standard before events.
• Conduct pre-event briefings and post-event reviews to improve service.
• Handle guest feedback professionally and resolve issues promptly.
• Ensure compliance with food safety, licensing, health & safety and company procedures.
• Act as main operational contact during private events and resolve issues.

Skills

English

Team player

Charismatic

Guest service

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.. . We're searching for a passionate Private Dining Room Manager. . This is a great opportunity to join a dynamic and supportive team and become part of something special.. .

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc).
• Additionally, all managers receive an element of variable tronc.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants..
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants..
• Career Development and Training, including Apprenticeships..
• Free food and drinks to the same standard that we serve our guests when you are working..
• Extra holiday allowance for length of service, up to 5 extra days after 5 years..
• Access to discounts on 100s of retailers, health, entertainment, travel & more..

Key elements of your role as Private Dining Room Manager :

• Manage all private dining events, ensuring exceptional service from enquiry to departure..
• Build strong relationships with guests, corporate clients and event organisers..
• Work closely with the Events Manager to ensure all private dining bookings are accurately planned, communicated and executed..
• Review and fully understand all function sheets, ensuring every event requirement is communicated clearly to the restaurant, kitchen and bar teams..
• Maximise revenue by driving private dining sales and increasing occupancy..
• Lead, inspire and develop the team, maintaining The Ivy Collection's exceptional service standards..
• Ensure all function rooms are presented to the highest standard before every event..
• Conduct pre-event briefings and post-event reviews to continuously improve service..
• Handle guest feedback professionally, resolving issues quickly and effectively..
• Ensure compliance with food safety, licensing, health & safety and company procedures..
• Act as the main operational contact during private dining events, ensuring smooth service and promptly resolving any issues.
• Work collaboratively with senior management to identify new business opportunities and enhance the guest experience..

About you:

• You have 2 years + of experience in this position.
• You love to wow guests with exceptional service.
• You have excellent English language skills.
• You are a real team player.
• You are friendly and professional with plenty of charisma and flair.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

Experience: Not required
Employment: Full-time
Salary: from £18 hourly

About The Ivy Collection:

Since 1917