Private Clients Operations & Relationships Lead

All; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Career growth

Global exposure

Job summary

McLarens is seeking an operational and client relationship manager to join its Private Clients Practice in the UK, with regular access to the London office. You will lead the regional support function, coordinate client activity, and drive efficiency in handling private client claims.

You will work closely with Heads of Private Clients and Executives to manage relationships, ensure high service levels, and contribute to regional growth strategies.

Qualifications

• Experience in an insurance or private clients loss adjusting environment is beneficial but not essential.
• Fast-paced office and/or administration experience required.
• Ability to learn and adapt to systems efficiently.
• Organised, methodical, accurate with strong output quality.
• Good interpersonal and communication skills.

Responsibilities

• Lead the regional support function for administration of new claims and risk screening.
• Collaborate with Adjusters to assist with investigations and enquiries.
• Manage file lifecycle, diary management and proactive claims handling from setup to conclusion.
• Oversee the support team and cover Adjuster caseloads during leave.
• Liaise with insured, insurers, brokers and stakeholders to ensure customer service quality.
• Produce technical reports in line with standards and timescales.
• Ensure time reporting and billing complies with internal policies.
• Develop and run MI for clients and internal use.

Skills

Relationship management

Communication

Organisational skills

Time management

Analytical mindset

Tools

Word

Excel

Job description

McLarens is seeking an operational and client relationship manager to join its Private Clients Practice in the UK, with regular access to the London office. You will lead the regional support function, coordinate client activity, and drive efficiency in handling private client claims.

You will work closely with Heads of Private Clients and Executives to manage relationships, ensure high service levels, and contribute to regional growth strategies.