Prisoner Custody Officer

TN United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Prisoner Custody Officer (PCO) and be part of a supportive team dedicated to making a meaningful impact. This role offers comprehensive training and a chance to work in a dynamic environment where your contributions are valued. You will be responsible for the care and escorting of detainees, ensuring their safety and wellbeing throughout the process. With a focus on diversity and inclusion, this position is perfect for those looking to make a difference in the community while enjoying a range of benefits and a flexible working schedule.

Benefits

Pension (matched up to 6%)

Life Insurance

Employee Assistance Programme

Healthcare and Dental Plans

Annual Leave

Discounts on Attractions and Retail

Qualifications

• Commitment to making a difference and willingness to learn.
• Good communication skills and a valid driver's license preferred.

Responsibilities

• Provide safe escorting and custody services for detainees.
• Ensure physical and mental wellbeing of individuals in custody.

Skills

Written Communication Skills

Verbal Communication Skills

Physical Fitness

Teamwork

Education

No specific education required

Tools

Online Assessment Tools

Job description

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Join Us as a Prisoner Custody Officer (PCO)

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s an opportunity to be part of something meaningful, join a supportive work family, and make a difference every day. We offer:

• Base Salary of £, (hrs pw)
• Recognition of your contributions and growth through continuous training & development opportunities, with annual salary increments (Year 2 - £, / Year 3 - £, / Year 4 - £,)
• Pension (matched up to 6%), life insurance, days of annual leave (rising after 7 years’ service), plus Bank Holidays
• Benefits supporting your health and wellbeing, including Employee Assistance Programme, MIND, healthcare, dental plans, and more
• Discounts and exclusive deals on attractions, mobile phones, cinemas, leisure, retail, and hospitality
• A supportive team and culture committed to diversity and inclusion, where you can make a positive impact

We operate 24/7, covering various early and late shifts (hrs pw). Flexibility is essential due to the role’s nature, with different working arrangements and additional hours. While some days may have unpredictable finishing times, our rota system provides advance notice to help you plan your time off.

About the Role:

As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services, focusing on the physical and mental wellbeing of detainees.

During court, you’ll be responsible for their care until they return to custody or are released. Your duties include accompanying defendants in courtrooms and cells, searching property or individuals, ensuring food and drink are available, and completing paperwork and data entry.

What You Need to Do the Job:

We welcome applicants with diverse backgrounds; previous experience isn’t necessary. What matters most is your commitment to making a difference. You will receive comprehensive training over 5 ½ weeks and ongoing support from experienced colleagues.

Ideally, you’ll have a valid driver’s license, be reasonably fit, and possess good written and verbal communication skills to manage various situations effectively. Those interested in criminology or psychology may find this role particularly suitable.

Use our careers assistant tool to learn more:

Our Assessment Process:

• Online assessment (sent via email after application)
• Briefing call to assess eligibility
• Competency-based virtual interview
• Short role-play and written exercise

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and employment is subject to Ministry of Justice Enhanced Level 2 checks, including DBS (Adult & Child Barring) and satisfactory references.