Prisoner Custody Officer - Westminster MC

Serco; London; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking company as a Prisoner Custody Officer, where you'll play a vital role in ensuring the safety and wellbeing of detainees. This position offers a unique opportunity to work in a dynamic environment, providing essential escorting and custody services while making a positive impact on individuals' lives. With a commitment to diversity and inclusion, the organization fosters a supportive culture that values your contributions. You'll enjoy continuous training and development opportunities, alongside a competitive salary and benefits package. If you're ready to embrace a rewarding career with flexibility and meaningful work, this role is for you.

Benefits

Pension (matched up to 6%)

Life insurance

20 days annual leave (rising to 25 after 7 years)

Continuous training & development opportunities

Access to discounts and exclusive deals

Qualifications

• Current valid driver's license is essential.
• Good communication skills and physical fitness are important.

Responsibilities

• Escort defendants to and from courtrooms and cells.
• Monitor and supervise detainees during court sessions.
• Ensure the safety and security of the court environment.

Skills

Good written and verbal communication skills

Vigilance

Ability to handle challenging situations

Commitment to making a difference

Education

Current valid driver's license

Job description

Select how often (in days) to receive an alert:

Location:

London, London, GB, NW1 5BR

Contract Type: Full Time

Job Advertisement:

Location: Westminster Magistrates Court

Salary: £25,224 per annum

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job, it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:

• Base Salary of £25,224 (35hrs pw).
• Continuous training & development opportunities, with annual salary increments (year 2 - £26,064 / year 3 - £26,863 / year 4 - £27,668).
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
• A range of benefits to support the health and wellbeing of you and your family.
• Access to a range of discounts and exclusive deals.
• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.

We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of the role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.

We are open to considering part-time positions for day shifts only. However, please note that full-time attendance would be required during the initial training period of 5 1/2 weeks.

About the Role:

As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. Key duties include:

• Escorting defendants to and from courtrooms, cells, and other areas within the court.
• Monitoring and supervising detainees during court sessions.
• Maintaining discretion and confidentiality while managing sensitive information.
• Ensuring that detainees have access to food and drink throughout the day.
• Monitoring the mental and physical health of detainees.
• Ensuring the safety and security of the court environment.
• Completing necessary paperwork and data entry accurately.
• Working closely with other court staff, law enforcement, and legal professionals.

What you need to do the job!

Our current PCO’s come to us with different work & life experiences; what matters is that you’re committed to making a difference to the lives of others. Ideally, you’ll have a current valid driver's license, be reasonably fit, and have good written and verbal communications skills. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care.

Our Assessment Process:

Online Assessment -> Briefing call -> Competency based virtual interview -> short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks.

#PECS

About Serco
At Serco, the nature of the work we do is important, and we are a team of 50,000 people responsible for delivering essential public services around the world.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles, so please apply promptly to avoid disappointment.

At Serco, we are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working.

For help with your application please contact 0345 010 4000.