Prisoner Custody Officer

TN United Kingdom; Folkestone; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Prisoner Custody Officer, where you will play a vital role in ensuring the safety and wellbeing of detainees. This position offers an exciting opportunity to work in a supportive team environment, with continuous training and development. You will engage in various duties, including escorting detainees, maintaining their comfort, and managing documentation. With a commitment to diversity and inclusion, this role is perfect for those looking to make a positive impact in the community. Enjoy a range of benefits, including pension plans, health support, and discounts on various services.

Benefits

Pension (matched up to 6%)

Life Insurance

Employee Assistance Programme

Dental Plans

Annual Leave

Discounts on Leisure and Retail

Flexible Shift Patterns

Qualifications

• Commitment to making a difference in others’ lives.
• Good written and verbal communication skills.

Responsibilities

• Provide safe escorting and custody services for detainees.
• Complete paperwork and ensure detainee wellbeing.

Skills

Communication Skills

Teamwork

Problem Solving

Physical Fitness

Education

High School Diploma

Tools

Online Assessment Tools

Job description

Social Network Login/Join

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) offers more than just a job; it provides an opportunity to be part of something great, to join a supportive work family where you are valued, and where you can make a difference every day. In addition to a rewarding career, we also offer:

• Base Salary of £, (hrs pw)
• Recognition of your contributions and growth through continuous training & development opportunities, with annual salary increments (year 2 - £, / year 3 - £, / year 4 - £,)
• Pension (matched up to 6%), life insurance, days of annual leave (increasing after 7 years’ service), plus Bank Holidays
• A range of benefits supporting your health and wellbeing, including Employee Assistance Programme, MIND, Simply Health Care, Dental Plans, and more
• Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail, and Hospitality discounts
• A supportive team and culture where you can make a positive difference, in a company committed to diversity and inclusion

We operate 24/7, covering various early and late shifts, hrs pw. Flexibility is essential due to the nature of the role, which involves different working arrangements and additional hours. While some days may have unpredictable finishing times, we operate a rota system (provided weeks in advance) to help you enjoy meaningful time off.

About the Role:

As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services for detainees, focusing on their physical and mental wellbeing.

During court, you’ll be responsible for all aspects of detainee care until they return to custody or are released. Key duties include accompanying defendants in courtrooms and cells, searching property or individuals, ensuring food and drink are available, and completing paperwork and data entry.

What You Need to Do the Job

Our current PCOs come from diverse backgrounds; previous experience is not essential. What matters is your commitment to making a difference in others’ lives. You will learn during our 5½-week training course and through support from experienced colleagues.

Ideally, you’ll have a valid driver’s license, be reasonably fit, and possess good written and verbal communication skills to manage and control various situations. Those with an interest in criminology or psychology may find this role particularly suitable.

Try our careers assistant tool to learn more:

Our Assessment Process:

Online Assessment (sent via email upon application) → Briefing call to assess eligibility → Competency-based virtual interview → Short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and all employment offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory references.