Prisoner Custody Officer

TN United Kingdom; Isleworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Prisoner Custody Officer (PCO) where you’ll make a difference every day. You'll be responsible for the care of detainees during court proceedings, ensuring their physical and mental wellbeing. This role offers a supportive team environment, continuous training, and various benefits. Flexibility is essential, and no prior experience is necessary as training will be provided.

Benefits

Pension (matched up to 6%)

Life Insurance

Annual Leave

Employee Assistance Programme

Health and Dental Plans

Discounts on Leisure and Retail

Qualifications

• Current valid driver’s license preferred.
• Good written and verbal communication skills.

Responsibilities

• Provide safe and secure escorting and custody services.
• Accompany defendants in courtrooms and cells.
• Complete paperwork and data entry.

Skills

Communication

Teamwork

Commitment to Diversity

Job description

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Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS)

Being a PCO is more than just a job; it’s a chance to be part of something great, to join a work family where you are valued, and to make a difference every day. We offer:

• Base Salary of £, (hrs pw).
• Recognition of your contributions and growth through continuous training & development opportunities. You will be eligible for a yearly salary increment, allowing you to see tangible progress in your earnings (year 2 - £, / year 3 - £, / year 4 - £,).
• Pension (matched up to 6%), life insurance; days of annual leave (rising after 7 years’ service), plus Bank Holidays.
• A range of benefits supporting your and your family's health and wellbeing, such as Employee Assistance Programme, Thrive App, MIND, Simply Health Care and Dental Plans, and more.
• Access to discounts and exclusive deals including Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail, and Hospitality discounts.
• A supportive team and culture where you can make a positive impact in a company committed to diversity and inclusion.

We operate 6 days a week, covering various early and late shifts, hrs pw. Flexibility is essential; roles may involve unpredictable finishing times. We provide a rota in advance to help you plan meaningful time off.

About the Role:

As a PCO at the court, you’ll work as part of a team to provide safe and secure escorting and custody services, focusing on the physical and mental wellbeing of detainees.

During court, you’ll be responsible for their care until they return to custody or are released. Key duties include accompanying defendants in courtrooms and cells, searching property or individuals, ensuring food and drink are available, and completing paperwork and data entry.

What you need to do the job:

We welcome applicants from diverse backgrounds. Prior experience isn’t necessary; what matters is your commitment to making a difference. You will learn during our 5 1/2-week training course and through experienced colleagues.

Ideally, you’ll have a current valid driver’s license, be reasonably fit, and possess good written and verbal communication skills to manage and control various situations. Those interested in criminology or psychology may find this role particularly suitable.

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Our Assessment Process:

Online Assessment (sent via email upon application) → Briefing call to assess eligibility → Competency-based virtual interview → Short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and employment is subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory references.