Prisoner Custody Officer

TN United Kingdom; Chesham Bois; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Prisoner Custody Officer, where your role goes beyond just a job. This position offers the opportunity to make a meaningful impact in the lives of detainees, ensuring their safety and wellbeing while they are in custody. With a supportive team culture, continuous training, and a range of benefits, you will be valued for your contributions. Flexibility is key as you navigate various shifts and responsibilities. If you are passionate about making a difference and possess strong communication skills, this role could be the perfect fit for you.

Benefits

Pension (matched up to 6%)

Life Insurance

Employee Assistance Programme

Health Care Plans

Dental Plans

Annual Leave

Discounts on Leisure and Retail

Qualifications

• Commitment to making a difference and supporting detainees.
• Good written and verbal communication skills.

Responsibilities

• Provide safe and secure escorting & custody services for detainees.
• Accompany defendants in courtrooms and complete paperwork.

Skills

Communication Skills

Teamwork

Problem-Solving

Physical Fitness

Job description

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Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s a chance to be part of something meaningful, to join a supportive work family where you are valued, and to make a difference every day. In addition to a rewarding career, we offer:

• Base Salary of £, (hours per week).
• Recognition of your contributions and growth through continuous training & development opportunities, with annual salary increments (Year 2 - £, / Year 3 - £, / Year 4 - £,).
• Pension (matched up to 6%), life insurance, days of annual leave (increasing after 7 years’ service), plus Bank Holidays.
• A range of benefits supporting your health and wellbeing, including Employee Assistance Programme, Thrive App, MIND, Simply Health Care, Dental Plans, and more.
• Access to discounts and deals such as Merlin Attractions, Mobile Phone discounts, Cinema, Leisure, Retail, and Hospitality discounts.
• A supportive team and culture where you can make a positive difference in a company committed to diversity and inclusion.

We operate 6 days a week, covering various early and late shifts, hours per week. Flexibility is essential, as the role involves different working arrangements and additional hours. Some days may have unpredictable finishing times, but we provide a rota in advance to help you plan your time off.

About the Role:

As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting & custody services for detainees, focusing on their physical and mental wellbeing.

During court, you’ll be responsible for their care until they return to custody or are released. Key duties include accompanying defendants in courtrooms and cells, searching property or individuals, ensuring food and drink are available, and completing paperwork and data entry.

What you need to do the job:

Our current PCOs come from diverse backgrounds. Your previous experience is less important than your commitment to making a difference. You will receive a 5 ½-week training course and ongoing support from experienced colleagues.

Ideally, you’ll hold a current valid driver’s license, be reasonably fit, and possess good written and verbal communication skills to manage various situations. The role may suit those interested in criminology or psychology.

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Our Assessment Process:

Online Assessment (sent via email upon application) > Briefing call to assess eligibility > Competency-based virtual interview > Short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974. Employment offers are subject to Ministry of Justice Enhanced Level 2 checks, including Enhanced DBS (Adult & Child Barring) and satisfactory references.