Prison Operations Support - Night and Shift Roles

Ministry of Justice; Barnard Castle; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual leave: 25 days, increasing to 5

9 holidays

Level 2 apprenticeship in customer ser

Civil Service pension

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work scheme

Job summary

Ministry of Justice in the United Kingdom is recruiting for an Operational Support Grade on a fixed-term contract for two years. The role will involve day-to-day running of a busy prison, including patrol, gate duties, deliveries, supervising visitors, CCTV monitoring, and night shifts to ensure continuous operations.

You will work within a close-knit team, with duties spanning reception, prisoner supervision, and the handling of mail and documents.

Responsibilities

• gate/portal duties: ensure secure entry and exit of staff, visitors, vehicles; search staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate establishment radio system and monitor CCTV
• visits: book visits; identify and process visitors on arrival, escort them if required
• censors/correspondence: monitor/log mail and report illicit items; preserve evidence
• night duties: ensure cells are locked and prisoners accounted for
• reception: assist in reception tasks; photograph prisoners; prepare property documents; search incoming property
• prisoner supervision: supervise prisoners during movement and exchanges
• food delivery: deliver/collect food trolley using equipment
• driving duties: transport prisoners and escorts; collect mail
• phone calls: monitor PIN system; log requests; verify solicitor numbers
• procedures: follow national/local policies and emergency procedures

Job description

Ministry of Justice in the United Kingdom is recruiting for an Operational Support Grade on a fixed-term contract for two years. The role will involve day-to-day running of a busy prison, including patrol, gate duties, deliveries, supervising visitors, CCTV monitoring, and night shifts to ensure continuous operations.

You will work within a close-knit team, with duties spanning reception, prisoner supervision, and the handling of mail and documents.