Prison Offender Manager

Serco; Leicester; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Training & development

Employee assistance programme

Retail discounts

Volunteer day

Wellbeing app

Job summary

Serco is seeking a Prison Offender Manager at HMP Fosse Way in Leicestershire to support offenders along their custodial journey, coordinating with colleagues and external agencies to deliver sentence plan objectives and rehabilitation opportunities. You will build professional relationships, complete assessments and risk documentation, and participate in reviews and parole hearings.

Strong communication, admin experience and MS Word/Excel skills are essential; GCSEs in English and Maths are

Qualifications

• Experience working in a busy administrative or operational environment.
• Strong written and verbal communication skills, with the ability to build trust and maintain professional relationships.
• Good working knowledge of Microsoft Word and Excel.
• GCSEs in English and Mathematics, or equivalent qualifications.
• Able to manage competing priorities, work to deadlines and maintain accuracy in a regulated environment.
• Understanding of offender management or previous experience working with offenders would be advantageous.

Responsibilities

• Provide advice, guidance and support to offenders throughout their sentence, helping them work towards agreed objectives.
• Build positive and professional relationships with offenders, Community Offender Managers and other stakeholders.
• Coordinate access to interventions, activities and programmes identified within sentence plans.
• Complete assessments, reports and risk management documentation accurately and within required timescales.
• Prepare for and attend multidisciplinary reviews, parole hearings and case discussions as required.
• Work collaboratively with colleagues and external agencies to create impactful solutions that support rehabilitation and reduce reoffending.

Skills

Communication

Administrative experience

Time management

Education

GCSEs English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Location: HMP Fosse Way, Leicestershire, LE18 4TN

Salary: Starting at £30,750 up to £33,000 on successful completion of probation period, and holding caseload.

Schedule: Full-time, 40 hours per week, Monday -Friday 8am -4.30pm, flexibility to meet the needs of the business.

Ready to impact a better future?

As a Prison Offender Manager within our Justice and Immigration team, you’ll play a vital role in supporting individuals throughout their custodial journey. Working closely with offenders, colleagues and external agencies, you’ll help people engage with rehabilitation programmes, achieve sentence plan objectives and take positive steps towards a successful future.

Our work touches lives every day. In this role, you’ll build trusted professional relationships that encourage change, reduce the risk of reoffending and support safer communities. Your work has purpose, creating a positive impact for individuals, families and society while helping to impact a better future.

What You’ll Do As a Prison Offender Manager

• Provide advice, guidance and support to offenders throughout their sentence, helping them work towards agreed objectives.
• Build positive and professional relationships with offenders, Community Offender Managers and other stakeholders.
• Coordinate access to interventions, activities and programmes identified within sentence plans.
• Complete assessments, reports and risk management documentation accurately and within required timescales.
• Prepare for and attend multidisciplinary reviews, parole hearings and case discussions as required.
• Work collaboratively with colleagues and external agencies to create impactful solutions that support rehabilitation and reduce reoffending.

Does this sound like you?

• Experience working in a busy administrative or operational environment.
• Strong written and verbal communication skills, with the ability to build trust and maintain professional relationships.
• Good working knowledge of Microsoft Word and Excel.
• GCSEs in English and Mathematics, or equivalent qualifications.
• Able to manage competing priorities, work to deadlines and maintain accuracy in a regulated environment.
• Understanding of offender management or previous experience working with offenders would be advantageous.

What We Offer

• 25 days plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).