Printer Repair Technician

Pertemps Bond; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Job summary

Pertemps Bond in Milton Keynes is seeking a Printer Repair Technician / IT Hardware Engineer. The role is hands-on, repairing laser and inkjet printers and related IT hardware, with responsibilities to diagnose faults and test components.

You will support field engineers, provide helpdesk assistance by telephone and email, and ensure repairs are completed to high standards within agreed timescales. Some experience with EPOS or retail tech is desirable.

Qualifications

• Proven experience repairing laser and inkjet printers.
• Strong component-level fault-finding and repair experience.
• Experience working on PCs, monitors, tills and other electronic hardware.
• Good knowledge of Microsoft Windows operating systems and general IT hardware.
• Ability to diagnose technical issues quickly and effectively.
• Experience providing technical support to engineers or customers.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Diagnose, repair and test equipment to component level.
• Repair and maintain a range of devices including: Laser printers, Inkjet printers, PCs and computer hardware, Monitors, EPOS equipment and tills.
• Fault-find and replace defective electronic components.
• Configure, install and troubleshoot operating systems.
• Provide technical support and guidance to field engineers via telephone and email.
• Assist with incoming technical queries and helpdesk escalations.
• Maintain accurate records of repairs, diagnostics and parts used.
• Ensure all work is completed to a high standard and within agreed timescales.
• Support continuous improvement of repair processes and technical documentation.

Skills

Printer repair (laser/inkjet)

Component-level fault-finding

PCs and hardware

Windows OS

Diagnostics / Troubleshooting

Technical support

Customer service

Teamwork / Independent work

Attention to detail / Problem solving

Education

Electronics / Engineering / IT qualifications

Job description

Printer Repair Technician / IT Hardware Engineer

Location: Milton Keynes

Salary: Negotiable depending on experience

Hours: Monday to Friday, 9:00am to 5:30pm

The Role

We are looking for an experienced and technically minded Printer Repair Technician / IT Hardware Engineer to join our team in Milton Keynes. This is a hands-on role for a candidate with strong fault-finding and repair skills, capable of repairing a range of IT and electronic equipment to component level.

In addition to workshop repairs, the successful candidate will provide technical support to our field engineering team, assisting with troubleshooting and technical queries received through the helpdesk.

Key Responsibilities

• Diagnose, repair and test equipment to component level.
• Repair and maintain a range of devices including:
  • Laser printers
  • Inkjet printers
  • PCs and computer hardware
  • Monitors
  • EPOS equipment and tills
• Fault-find and replace defective electronic components.
• Configure, install and troubleshoot operating systems.
• Provide technical support and guidance to field engineers via telephone and email.
• Assist with incoming technical queries and helpdesk escalations.
• Maintain accurate records of repairs, diagnostics and parts used.
• Ensure all work is completed to a high standard and within agreed timescales.
• Support continuous improvement of repair processes and technical documentation.

Skills & Experience Required

• Proven experience repairing both laser and inkjet printers.
• Strong component-level fault-finding and repair experience.
• Experience working on PCs, monitors, tills and other electronic hardware.
• Good knowledge of Microsoft Windows operating systems and general IT hardware.
• Ability to diagnose technical issues quickly and effectively.
• Experience providing technical support to engineers or customers.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.

Desirable Skills

• Experience with EPOS equipment and retail technology.
• Knowledge of networking principles and printer connectivity.
• Relevant Electronics, Engineering or IT qualifications.
• Experience in a workshop repair environment.

What's On Offer?

• Competitive salary, negotiable based on experience.
• Monday to Friday working hours with no weekend shifts.
• Varied and challenging workload within a supportive team environment.
• Opportunity to develop technical skills across a wide range of equipment.
• Long-term career prospects and ongoing training opportunities.