Printer Engineer - Field Based

Oscar Technology; Leeds; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Company car with personal use

Fuel card

Manufacturer training

Additional Christmas leave

Job summary

Oscar Technology is seeking a Printer Engineer for field-based work in Leeds/West Yorkshire and surrounding Midlands regions. You will install, maintain and repair Toshiba e-STUDIO devices at customer sites, with travel to client locations and occasional Leeds office attendance.

The role requires proven photocopier servicing expertise, strong fault-finding and customer communication, plus a UK driving licence.

Qualifications

• Substantial hands-on experience servicing and repairing photocopiers or multifunction printers.
• Strong fault-finding skills for mechanical and electrical issues.
• Able to manage service calls and travel to customer sites independently.

Responsibilities

• Diagnose and repair faults on photocopiers and multifunction printers.
• Provide preventative maintenance to reduce downtime.
• Install and configure devices including drivers and network settings.
• Manage service calls and prioritise workload to meet response times.
• Keep customers informed and explain device features clearly.

Skills

Photocopier repair

Customer service

UK driving licence

Electrical fault-finding

IP networking basics

Tools

Toshiba e-STUDIO

PaperCut

Equitrac

Job description

Printer Engineer - Field Based

Location: Leeds / West Yorkshire / Midlands - field-based
Salary: £35,000, rising to £37,500 following successful completion of six-month probation, plus bonus and incentives
Contract: Full-time, permanent
Hours: Monday to Friday, 8:30am-5:00pm, with flexibility around service schedules
Benefits: Company car with personal use, fuel card, manufacturer training and additional Christmas leave

The Opportunity

Are you an experienced photocopier engineer looking to join a growing business where your technical expertise is valued?

We're working with an established managed print and document solutions provider looking to expand its service team following continued business growth.

You'll join an experienced, supportive team, with the independence to manage your service calls and build relationships with customers. Alongside a salary increase after probation, you'll receive a company car with personal use, performance incentives and ongoing manufacturer training.

The Role

You'll install, maintain and repair multifunction printers and photocopiers at customer sites, working primarily with Toshiba e-STUDIO devices.

This role suits an established copier engineer who can independently diagnose faults, complete repairs and deliver a professional service. Your work will combine breakdown response, preventative maintenance, equipment installations and connectivity support.

The business welcomes candidates based in West Yorkshire or the Midlands. Travel to customer sites and attendance at the Leeds office will form part of the role, with coverage arrangements discussed during the recruitment process.

Key Responsibilities

• Diagnose and repair mechanical, electrical and connectivity faults on photocopiers and multifunction printers.
• Carry out preventative maintenance to keep equipment reliable and minimise downtime.
• Install and configure devices, including print drivers, network connectivity, scan-to-email and scan-to-folder.
• Manage your service calls, prioritising workload to meet agreed response times.
• Help customers understand device features and resolve day-to-day operating queries.
• Record repairs, parts usage and service activity accurately.
• Maintain appropriate stock of parts and consumables.
• Identify potential equipment upgrades or additional service requirements and pass these to the sales team.
• Keep your product knowledge current through manufacturer training.

What We're Looking For

• Substantial hands‑on experience servicing and repairing photocopiers or multifunction printers.
• The ability to handle customer service calls independently from the outset.
• Strong mechanical and electromechanical fault-finding skills.
• Working knowledge of IP addressing, SMTP, SMB and print driver configuration.
• A professional, approachable manner and strong customer communication skills.
• Good organisation and the ability to manage your own workload.
• A full UK driving licence.

Toshiba e-STUDIO experience and manufacturer training are strongly preferred. Experienced engineers working with other manufacturers, including Ricoh, Konica Minolta, Canon, Kyocera or Sharp, may also be considered.

Experience with PaperCut or Equitrac would be an advantage.

What's on Offer

• £35,000 starting salary, increasing to £37,500 after successful six-month probation.
• Bonus scheme and performance‑related incentives.
• Annual salary reviews.
• Company car with personal use and a fuel card.
• 22 days' annual leave plus bank holidays.
• Additional paid leave during the Christmas‑New Year shutdown.
• Ongoing manufacturer training and development.
• Company mobile phone, laptop and tools.
• Flexibility around working hours and service schedules.
• An experienced team within a growing business.

Printer Engineer - Field Based