Photocopier / MFD FSE

Pure Talent Group; Leicester; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company vehicle (hybrid)

Mobile phone & laptop

22 days leave

Training & certification opportunities

Career progression

Job summary

Pure Talent Group is seeking an experienced Field Service Engineer to support installation, maintenance and repair of MFPs across Warwickshire, Leicestershire and Northampton. You will travel to customer sites, diagnose faults, perform repairs and ensure devices operate to manufacturer standards.

Ideal candidates have 2+ years' field experience in managed print, strong networking skills and a full UK driving licence. Competitive salary with company vehicle and training opportunities are offered.

Qualifications

• Minimum 2 years' experience supporting Ricoh MFDs or Canon MFDs.
• Background in field service within managed print industry.
• Strong mechanical and electrical fault-finding abilities.
• Solid TCP/IP networking knowledge and IT troubleshooting.
• Experience configuring network printers and MFPs.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose and repair faults on MFDs, copiers, printers and related print infrastructure.
• Carry out preventative maintenance in line with manufacturer guidelines.
• Install, configure and commission new print devices.
• Replace parts, consumables and assemblies as required.
• Perform firmware upgrades and device updates.
• Troubleshoot print quality, connectivity and configuration issues.
• Configure devices for network printing and cloud workflows.
• Support PaperCut or uniFLOW and integrate into Microsoft 365.
• Build strong relationships and complete service calls within SLA targets.
• Document work accurately in the service management system and report issues.

Skills

Networking (TCP/IP)

IT troubleshooting

Printer configuration

Customer service

Independent worker

Driving licence

Tools

PaperCut MF

uniFLOW

Service management system

Job description

About the Role

We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management solutions across a varied customer base. This is a fabulous opportunity for hardware FSEs to diversify into solutions !

This field-based role covers Warwickshire /Leicestershire / Northampton , working with leading manufacturers devices. You will attend customer sites, ensuring devices operate reliably, efficiently and in line with manufacturer standards.

A full UK driving licence is essential due to regular travel.

Key ResponsibilitiesService & Maintenance

• Diagnose and repair faults on MFDs, photocopiers, printers and related print infrastructure.
• Carry out preventative maintenance in line with manufacturer guidelines.
• Install, configure and commission new print devices.
• Replace parts, consumables and assemblies as required.
• Perform firmware upgrades and device updates.

Technical Support

• Troubleshoot print quality, scanning, connectivity and configuration issues.
• Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows.
• Support print management solutions such as PaperCut or uniFLOW.
• Assist with integration into Microsoft 365 environments.

Customer Service

• Build strong professional relationships with customers.
• Complete service calls within agreed SLA targets.
• Communicate clearly regarding faults, repairs and recommendations.
• Provide user guidance and basic training when required.

Documentation

• Complete service reports accurately and promptly.
• Record all work via the service management system.
• Maintain accurate parts usage and stock records.
• Escalate recurring technical issues where appropriate.

Health & Safety

• Follow company health & safety procedures.
• Maintain vehicle, tools and equipment in safe working condition.
• Ensure all onsite work is carried out safely and professionally.

Essential Experience & skills

• Minimum 2 years' experience supporting Ricoh MFDs or Canon MFDs

Essential Skills & Qualifications

• Previous experience as a Field Service Engineer within the managed print industry.
• Strong mechanical and electrical fault-finding ability.
• Good understanding of TCP/IP networking and basic IT troubleshooting.
• Experience configuring network printers and MFPs.
• Excellent communication and customer service skills.
• Ability to work independently and manage workload effectively.
• Full UK Driving Licence.
• Strong organisational and reporting skills.

Desirable

• PaperCut MF or uniFLOW installation/support experience.
• Manufacturer accreditations (Ricoh, Canon, Epson).

Personal Attributes

• Professional and customer-focused.
• Strong problem-solving ability.
• Positive, proactive and well organised.
• Team player with a willingness to support colleagues.
• Committed to delivering exceptional service.

What Our Client Offers

• Competitive salary (£35-40k).
• Company vehicle - hybrid
• Mobile phone and laptop.
• 22 days leave rising with service
• Manufacturer training and certification opportunities.
• Clear career progression within a growing technical services team.
• Exposure to print, IT, cloud and communications technologies.
• Supportive environment with ongoing professional development