Print, Mailroom & Reprographics Specialist

Equal Approach Limited; Perth; On-site; GBP 31,000 - 37,000; Full time

Job summary

Equal Approach Limited in Perth is seeking an FM Assistant to support the safe, compliant and high-quality delivery of print, reprographics and mailroom services. You will handle documents and mail with confidentiality, operate print equipment and maintain records to meet service levels.

This permanent, full-time role requires attention to detail, a customer-focused approach and the ability to work from the Print Management Centre with no option to work from home.

Qualifications

• Previous experience in customer service, administration, mailroom, print, reprographics or document services environments, with transferable operational skills.
• Competent in Microsoft 365 applications, including Outlook, Teams, Word, Excel and SharePoint, with the ability to quickly learn new systems and processes.
• Strong attention to detail, with excellent literacy, numeracy and proof-reading skills to ensure accuracy and quality standards are maintained.
• Able to follow structured processes, maintain accurate records and handle confidential and sensitive information with discretion.
• Excellent communication and organisational skills, with the ability to manage competing priorities, meet deadlines and build effective relationships with stakeholders, colleagues and suppliers.
• Experience or awareness of print and mailroom operations, stock control, quality checking, GDPR and information security requirements; a full UK driving licence is advantageous where travel is required.

Responsibilities

• Deliver a high-quality print, reprographics and mailroom service, managing printing, copying, scanning, binding, post, courier and distribution requests accurately and within agreed service levels.
• Operate print and mailroom equipment safely and efficiently, carrying out routine checks, fault reporting, stock replenishment and general housekeeping to maintain service continuity.
• Ensure all work meets quality, brand and customer requirements through robust quality control checks, version control, proof-reading and adherence to approved templates and guidelines.
• Protect sensitive and confidential information by following information security, data protection, secure handling, storage, distribution and disposal procedures at all times.
• Provide excellent customer service, building strong relationships with colleagues, customers, suppliers and couriers while managing enquiries, expectations, priorities and service issues professionally.
• Maintain accurate records, system updates, stock controls, recharging information and compliance documentation, while supporting continuous improvement, safety standards and business continuity activities.

Job description

Equal Approach Limited in Perth is seeking an FM Assistant to support the safe, compliant and high-quality delivery of print, reprographics and mailroom services. You will handle documents and mail with confidentiality, operate print equipment and maintain records to meet service levels.

This permanent, full-time role requires attention to detail, a customer-focused approach and the ability to work from the Print Management Centre with no option to work from home.