Document Services & Mailroom Specialist

Apogee Corporation Ltd; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Apogee Corporation Ltd. in London is seeking a hands-on Document Services Operator to support print, scan, and mailroom activities. You will handle production tasks accurately, securely, and on time while delivering excellent customer service.

This role is office-based, requires working the standard Monday to Friday pattern, and involves using a range of print and finishing equipment. Attention to detail, reliability, and teamwork are essential to help maintain smooth service delivery.

Qualifications

• Experience in document services, print room, reprographics, scanning, or mailroom environments.
• Ability to work to deadlines and service levels.
• Experience using print, scanning, finishing or mail handling equipment.
• Strong customer service and communication skills.
• Excellent attention to detail and commitment to producing accurate work.
• Ability to organise and prioritise workloads effectively.
• Experience handling confidential or sensitive information.
• Good understanding of document production, scanning and mailroom processes.
• Ability to follow procedures and resolve routine operational issues.
• Strong team-working skills with the ability to work independently when required.
• Good Microsoft 365 skills and confidence learning new systems.
• Flexible, reliable and proactive approach to work.

Responsibilities

• Producing print, scanning and document production work to agreed quality standards and deadlines.
• Operating print, scanning and finishing equipment, including binding, laminating and document preparation.
• Managing incoming and outgoing mail, courier services and internal deliveries.
• Prioritising workloads and handling urgent or time-sensitive requests.
• Responding to customer enquiries professionally and efficiently.
• Maintaining accurate records and handling confidential information securely.
• Supporting service improvements and new ways of working.
• Ensuring compliance with information security and health and safety requirements.
• Working flexibly across document services operations to meet business needs.

Skills

Print room

Customer service

Attention to detail

Time management

Microsoft 365

Teamwork

Data confidentiality

Tools

Print equipment

Job description

Apogee Corporation Ltd. in London is seeking a hands-on Document Services Operator to support print, scan, and mailroom activities. You will handle production tasks accurately, securely, and on time while delivering excellent customer service.

This role is office-based, requires working the standard Monday to Friday pattern, and involves using a range of print and finishing equipment. Attention to detail, reliability, and teamwork are essential to help maintain smooth service delivery.