Print Account Manager

EVO Group; Chesterfield; On-site; GBP 26,000 - 32,000; Full time

Job summary

EVO Group in Derby is seeking an experienced Print Account Manager to join our busy Print team in the Derby office. You will own complex print projects from enquiry to delivery, advising on production methods and coordinating with customers and suppliers to meet deadlines and SLAs.

You will manage a portfolio of print jobs, ensure invoicing accuracy, and help improve processes to boost efficiency and client satisfaction.

Qualifications

• Experience within a print and design environment.
• Ability to manage multiple tasks and deadlines.
• Strong communication and listening skills.
• Capable of liaising with customers and suppliers.
• Proactive approach to process improvements.

Responsibilities

• Interpret customer briefs for complex print jobs and advise on production methods.
• Identify suppliers and determine efficient production routes.
• Manage selected complex jobs from enquiry to completion and process orders.
• Act as main point of contact for a portfolio of Business Print customers.
• Ensure monthly print invoicing processes are completed accurately and on time.
• Support the daily running of the Derby Print department.
• Collaborate with internal teams and customers to meet deadlines and SLAs.
• Provide guidance to other team members when required.
• Recommend improvements to processes to increase efficiency and profitability.
• Ensure confidentiality and data protection compliance.

Skills

Strong organisational skills

Excellent communication and listening

Attention to detail

Calm under pressure

Initiative

Customer-focused

Team-player

Ambitious attitude

Tools

Microsoft Word

Excel

Job description

Are you an experienced print professional who thrives in a fast-paced, customer-focused environment? We are looking for a Print Account Manager to join our established Print team in Derby. This is an office-based role, perfect for someone who enjoys collaborating closely with colleagues, supporting customers, and taking full ownership of complex print projects from enquiry to delivery.

About the Role

In this role, you will be responsible for estimating, advising on, and managing the production of non-template and complex print jobs. You'll work directly with customers, liaise with suppliers, and ensure each job is produced efficiently, accurately, and to the highest standard. You will also support the day-to-day running of the Derby Print department, playing an integral role in delivering exceptional service and meeting customer expectations.

Key Responsibilities

• Interpret customer briefs for complex print jobs and advise on production methods and specifications
• Identify appropriate suppliers and determine the most efficient production route
• Manage selected complex jobs from enquiry to completion, including processing sales and purchase orders
• Act as the main point of contact for a designated portfolio of Business Print customers
• Ensure all monthly print invoicing processes are completed accurately and on time
• Maintain and update the Progress/Primo MIS systems
• Support the daily running of the Derby Print department
• Liaise professionally with internal teams, suppliers, and customers to ensure deadlines and SLAs are met
• Provide guidance and support to other team members when required
• Recommend improvements to processes to increase efficiency, profitability, and customer satisfaction
• Ensure confidentiality and data protection compliance at all times

• Experience within a print and design environment
• Strong organisational skills with the ability to manage multiple tasks and deadlines
• Excellent communication and listening skills at all levels
• High level of attention to detail
• Confident using IT systems, particularly Microsoft Word and Excel
• Calm under pressure with the ability to use your own initiative
• Professional, customer-focused, and committed to delivering exceptional service
• Team-player with a positive, ambitious attitude
• Desire to exceed client expectations and continuously improve