Account Manager - Derbyshire - £Depending on Experience

Harrison Scott Associates; East Midlands; On-site; GBP 32,000 - 52,000; Full time

Job summary

Harrison Scott Associates is recruiting for an established manufacturer of sustainable print and packaging solutions. An Account Manager will bridge clients and internal teams in a fast-paced environment, focusing on strong relationship management and precise order processing.

The role requires attention to detail, coordination across departments, and proactive problem-solving to ensure smooth manufacturing workflows.

Qualifications

• Minimum 2 years’ experience in print, flexible packaging, or manufacturing.
• ERP proficiency (Radius or similar) and strong MS Office skills.
• Proactive, resilient, and capable of communicating at all levels.
• Meticulous accuracy in handling job packs and orders.

Responsibilities

• Act as primary contact for key accounts and build trust.
• Manage sales orders from enquiry to completion with accurate pricing.
• Coordinate with Purchasing, Planning and Production for material availability.
• Prepare and check detailed job packs 5 days before production.
• Manage customer forecasts, support trial orders, and resolve inquiries within 24–48 hours.

Skills

Account management

Client relationship management

Deadline driven

Attention to detail

Tools

Radius ERP

MS Office

Job description

Are you a proactive customer service professional with a solid background in print and packaging manufacturing?

We are recruiting on behalf of an established, market-leading manufacturer of sustainable print and packaging solutions. Operating from a state-of-the-art, purpose-built facility, our client is expanding rapidly and looking for a high-performing Account Manager to serve as the key bridge between valued clients and internal operational teams.

This is a dynamic, fast-paced role ideal for someone who thrives on building strong customer relationships, maintaining immaculate attention to detail, and keeping manufacturing workflows seamless.

Key Responsibilities

• Client Relationship Management: Act as the primary, professional point of contact for key accounts, building trust and maintaining high customer confidence.
• Order Processing & Accuracy: Manage sales orders from enquiry to completion, ensuring accurate pricing, timely order entry (within 24 hours), and precise documentation using ERP systems (e.g., Radius).
• Cross-Departmental Liaison: Work closely with Purchasing, Planning, and Production teams to ensure raw material availability and seamless schedule execution.
• Production Prep: Prepare and check detailed job packs 5 days in advance of production runs to ensure smooth operational flow.
• Proactive Account Coordination: Manage customer usage forecasts, support trial orders alongside sales teams, and resolve any customer enquiries or issues within a targeted 24-48-hour window.

What We’re Looking For

• Industry Experience: Minimum 2 years’ experience working within the print, flexible packaging, or manufacturing sectors.
• ERP & Systems Savvy: Proficiency in ERP systems (Radius or similar manufacturing/packaging software is a plus) along with strong MS Office skills (Excel, Word, Outlook).
• Proactive & Resilient: A confident communicator at all levels with strong problem-solving skills who excels under deadline pressure.
• Attention to Detail: Meticulous accuracy when handling job packs, customer specs, and order entries.