Principal Service Designer - £550p/d Inside IR35 - Hybrid

Exalto Consulting; Leeds; Hybrid; GBP 88,000 - 115,000; Full time

Job summary

Exalto Consulting is seeking an experienced Principal Service Designer to lead the design and improvement of complex services across digital and offline channels. You will balance user needs, business goals and technology capabilities to deliver tangible outcomes.

The role requires strong experience in end-to-end service design, government standards, service blueprinting and workshop facilitation, with excellent stakeholder management. This is a hybrid Leeds-based contract.

Qualifications

• Experience designing complex, end-to-end services.
• Experience delivering to government service design standards.
• Expertise in service blueprinting, journey mapping and workshop facilitation.
• Excellent stakeholder management and communication skills.
• Experience mentoring and supporting other designers.
• Confidence using design, prototyping and collaborative mapping tools.
• Public-sector or regulated environment experience would be beneficial.

Responsibilities

• Lead end-to-end service design across digital and offline channels.
• Create service blueprints, user journeys and ecosystem maps.
• Turn research findings into practical service improvements.
• Facilitate workshops and influence stakeholders.
• Collaborate with researchers, product managers and engineers.
• Mentor designers and measure the impact of service changes.

Skills

End-to-end service design

Government standards

Service blueprinting

Journey mapping

Workshop facilitation

Stakeholder management

Mentoring designers

Job description

Principal Service Designer - Contract

Location: Leeds - two days on site per week

Rate: £550 per day, Inside IR35

Contract: Until 31 March 2027

Working pattern: Full-time

Clearance: BPSS required

We're looking for an experienced Principal Service Designer to lead the design and improvement of complex services, balancing user needs, business goals and technology capabilities.

The role

• Lead end-to-end service design across digital and offline channels.
• Create service blueprints, user journeys and ecosystem maps.
• Turn research findings into practical service improvements.
• Facilitate workshops and influence stakeholders.
• Collaborate with researchers, product managers and engineers.
• Mentor designers and measure the impact of service changes.

What you’ll need

• Strong experience designing complex, end-to-end services.
• Experience delivering to government service design standards.
• Expertise in service blueprinting, journey mapping and workshop facilitation.
• Excellent stakeholder management and communication skills.
• Experience mentoring and supporting other designers.
• Confidence using design, prototyping and collaborative mapping tools.
• Public-sector or regulated-environment experience would be beneficial.