Principal Service Designer - Urgent!

Cloud Consulting; Ouzlewell Green; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Cloud Consulting is urgently seeking an experienced Service Designer to join a high-profile project. The role is hybrid with two days per week on-site in Leeds and three days remote, and it operates inside IR35.

Candidates will design end-to-end services, apply GDS principles, and drive service blueprinting and journey mapping in cross-functional agile teams. Strong stakeholder facilitation and collaboration are essential.

Qualifications

• Proven experience designing end-to-end digital or omni-channel services.
• Strong knowledge of GDS principles and delivering to GDS Service Standards.
• Expertise in blueprinting, journey mapping and ecosystem mapping.
• Research-informed design within collaborative, agile teams.
• Excellent stakeholder facilitation and visual communication.
• Mentoring or building design capability.
• Proficient with Miro, Mural, Figma and Office 365.
• Experience in public sector, NHS or regulated environments.
• Understanding of data-driven experimentation and behavioural analytics.

Skills

End-to-end service design

GDS service standards

Service blueprinting

User journey mapping

Ecosystem mapping

Research-informed design

Stakeholder facilitation

Design capability mentoring

Miro/Mural

Figma

Office 365

Public sector / regulated environments

Data-driven experimentation

Behavioural analytics

Tools

Miro/Mural

Figma

Office 365

Job description

Cloud Consulting have an urgent requirement for an experienced Service Designer to join a high-profile project for a leading company.

The role is a hybrid role - 2 days p/week on-site in Leeds, and 3 days remote, and is inside of IR35.

Key skills:

• Proven experience designing end-to-end digital or omni-channel services
• Strong knowledge of GDS principles and a track record of delivering to GDS Service Standards
• Expertise in service blueprinting, user journey mapping and ecosystem mapping
• Research-informed design within collaborative, agile teams
• Excellent stakeholder facilitation and visual communication
• Experience mentoring or building design capability
• Confident with Miro/Mural, Figma and Office 365
• Public sector, NHS or other regulated-environment experience
• Understanding of data-driven experimentation and behavioural analytics