Principal Service Designer - Public Sector

Xpertise; South Yorkshire; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Xpertise is recruiting a Principal Service Designer for a high-profile public sector programme in Leeds. The role focuses on designing end-to-end digital services in a hybrid setup, working within GDS Service Standards and collaborating with agile teams.

You will blueprint user journeys, map ecosystems, and facilitate stakeholders while mentoring design capability. Proficiency in Miro/Mural, Figma and Office 365 is expected, with public sector experience advantageous.

Qualifications

• End-to-end digital or omni-channel service design experience.
• Strong knowledge of GDS principles and delivering to Service Standards.
• Expertise in service blueprinting, journey and ecosystem mapping.
• Research-informed design within collaborative, agile teams.
• Excellent stakeholder facilitation and visual communication.
• Experience mentoring or building design capability.
• Proficient with Miro, Mural, Figma and Office 365.
• Public sector, NHS or other regulated environments experience.
• Understanding of data-driven experimentation and behavioural analytics.

Skills

End-to-end service design

GDS principles

Stakeholder facilitation

Visual communication

Mentoring/design capability

Research-informed design

Collaboration in agile teams

Miro

Mural

Figma

Office 365

Public sector experience

Data-driven experimentation

Behavioural analytics

Tools

Miro

Mural

Figma

Office 365

Job description

Principal Service Designer - Public Sector - Leeds (Hybrid) - Inside IR35

Xpertise is urgently looking for a Principal Service Designer for a high-profile public sector programme in Leeds.

• Proven experience designing end-to-end digital or omni-channel services
• Strong knowledge of GDS principles and a track record of delivering to GDS Service Standards
• Expertise in service blueprinting, user journey mapping and ecosystem mapping
• Research-informed design within collaborative, agile teams
• Excellent stakeholder facilitation and visual communication
• Experience mentoring or building design capability
• Confident with Miro/Mural, Figma and Office 365
• Public sector, NHS or other regulated-environment experience
• Understanding of data-driven experimentation and behavioural analytics

Hybrid 2 days West Yorkshire - inside IR35