Primary School Administrator - Redwell Primary & ELC - CLA04444

Clackmannanshire Council; Alloa; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Living wage

Job summary

Clackmannanshire Council is seeking an administrative support professional to join the School Support Team. You will play a key role in delivering a customer-focused service as the first point of contact for colleagues and the public, resolving enquiries within agreed timescales, and supporting diary events and council projects.

The role invites a flexible hybrid working approach; attendance at the office is required to meet business needs.

Qualifications

• Experience in administrative support or customer-facing roles.

Responsibilities

• Provide efficient administrative support as part of the School Support Team.
• Be the first point of contact for internal and external customers and resolve enquiries where possible.
• Assist with school diary events and project work impacting procedures across the Council.

Job description

Job Description

To manage the provision of efficient, effective and flexible administrative support by effectively working as part of the wider School Support Team.

To ensure a customer focused service as they are the first point of contact for both internal and external customers. Enquiries will range from colleagues requesting advice and support, to members of the public looking for the information on any aspect of School\Council services. Endeavour to resolve all escalated service enquiries/requests within agreed timescales.

To provide support services of a standard that demonstrates a high level of initiative, judgement, confidentiality and responsibility.

To work with the School Leadership Team in the delivery of school diary events and specific projects that may impact on changes to procedures and practices across the Council.

Additional Information

Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce.

Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process.

Clackmannanshire Council is a living wage accredited employer.

This post is considered Regulated Work with Children and / or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. You will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by Clackmannanshire Council. Further guidance will follow in your conditional offer of employment on how to apply. Please note you will be required to pay for the cost of this application if your salary is over £38,000 per annum, which will be deducted from your first pay. Further information can be found here https://www.mygov.scot/pvg-scheme

Please note that if you are selected for interview you will be notified by e-mail.