Operations and Workforce Lead Phoenix Health PCN

The Methodist Church in Britain; Chinnor; On-site; GBP 26,000 - 38,000; Part time

Benefits offered by this job

NHS Pension Scheme

25 days annual leave (pro rata)

Employee Assistance Programme

Job summary

Phoenix Health PCN is seeking an Operations and Workforce Lead to coordinate day-to-day service delivery across several GP practices in Buckinghamshire. The role is based across practice sites with a 25-hour week and requires a full clean driving licence to travel between sites.

Ideal candidates will have NHS operational management or primary care experience, with strong workforce planning, data analysis and stakeholder management skills.

Qualifications

• Experience in healthcare or NHS operations.
• Strong workforce planning and project delivery skills.
• Ability to analyse performance data and present insights.
• Excellent communication and relationship-building across organisations.

Responsibilities

• Lead workforce planning across the PCN and coordinate ARRS-funded roles.
• Oversee day-to-day operational delivery of PCN services and programmes.
• Monitor delivery against contractual requirements and PCN priorities.
• Analyse workforce and service performance data to identify trends.
• Prepare reports for the Clinical Director and PCN Board.
• Coordinate implementation of new services and service redesigns.
• Support recruitment, onboarding and retention initiatives.

Skills

Workforce planning

Project management

Data analysis

Communication

Stakeholder management

Problem solving

Organisation

Education

GCSE standard

Job description

Operations and workforce lead post at Phoenix Health PCN, a network of three GP practices across Buckinghamshire. The role coordinates day-to-day service delivery, leads workforce planning and deployment of ARRS-funded roles, and oversees service improvement projects. Based across several practice sites with a 25-hour week, it requires a full clean driving licence and travel between sites. Candidates need prior experience in primary care or NHS operational management and workforce planning.

What the job involves

• Lead workforce planning across the PCN
• Coordinate deployment and utilisation of ARRS-funded roles
• Coordinate day-to-day operational delivery of PCN services and programmes
• Monitor delivery against contractual requirements and PCN priorities
• Analyse workforce and service performance data to identify trends
• Prepare reports and assurance for the Clinical Director and PCN Board
• Coordinate implementation of new services, projects and initiatives
• Lead quality improvement and service development initiatives
• Monitor workforce capacity, productivity and utilisation
• Support recruitment, onboarding and retention initiatives
• Support transformation and service redesign programmes
• Identify operational risks and support timely resolution

Qualifications

• Educated to GCSE standard
• Evidence of continuing professional development

Experience

• Operational management in healthcare, primary care, NHS or a comparable environment
• Workforce planning, coordination or resource management
• Leading projects and service improvement initiatives
• Working with multiple stakeholders and managing competing priorities
• Analysing and interpreting performance data

Skills & knowledge

• Excellent organisational and planning skills
• Strong project and programme management
• Communication, influencing and relationship-building across organisations
• Interpreting data and producing meaningful reports
• Strong problem-solving and decision-making
• Good understanding of workforce challenges within primary care

Checks & eligibility

• Full clean driving licence and ability to travel across sites

Other

• Proactive, collaborative, adaptable and solution-oriented
• Commitment to improving patient services and supporting primary care teams

Nice to have

• Knowledge of Primary Care Networks and PCN DES requirements
• Understanding of the Additional Roles Reimbursement Scheme (ARRS)
• Experience of workforce transformation programmes
• Experience of working with GP practices or Integrated Care Systems

What's offered

• NHS Pension Scheme
• 25 days annual leave plus bank holidays (pro rata)
• Employee Assistance Programme with 24/7 confidential support