Primary Care Centres Operational Team Lead

NHS; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Primary Care Centre Operational Team Lead, where you'll play a crucial role in delivering high-quality urgent care services. This position involves collaborating with management to ensure operational excellence and adherence to policies. With a focus on patient-centered care, you'll have the opportunity to make a real impact in the community while benefiting from a supportive work environment that values professional development. Enjoy the perks of joining a dedicated team committed to innovation in healthcare.

Benefits

NHS Pension Scheme

NHS Discounts

Employee Assistance Programme

Professional Development Support

Qualifications

• Experience in managing operational teams in a healthcare setting.
• Strong understanding of urgent care services and patient-centered care.

Responsibilities

• Ensure high-quality service delivery and management of PCC Receptionists.
• Monitor KPIs and implement improvements as necessary.

Skills

Team Leadership

Operational Management

Policy Adherence

KPI Monitoring

Flexibility

Education

Relevant Degree or Equivalent Experience

Job description

Job Summary

LCW is seeking a Primary Care Centre (PCC) Operational Team Lead to join our clinical operations team. This role supports the Service Manager and Deputy Service Manager in planning, daily delivery, and development of the non-clinical components of the Integrated Urgent Care Service.

The post holder must be flexible with hours and able to travel across various LCW sites to meet service needs. The role involves a 3-week rolling shift pattern, including some weekend work and out-of-hours (OOH) cover.

Main duties of the job

The PCC Operations Team Leader will collaborate with the Service Manager / Deputy Service Manager to ensure a safe, high-quality, and cost-effective service. They will be responsible for ensuring their designated areas (PCC Receptionists) are well-managed, adequately resourced, and fit for purpose.

The role involves working with other functions to maintain high service standards, ensuring adherence to policies and procedures, and monitoring KPIs to meet targets. Any issues will be addressed or improvements implemented as needed.

If LCW manages additional or secure service lines such as extended access, the Team Lead will oversee these functions to improve efficiency and workflow.

About Us

London Central & West is a clinically led social enterprise providing integrated urgent care services to the NHS. We reinvest all income into our staff and innovative care models, working with NHS Trusts across northwest, north central, and northeast London, serving up to 4.5 million patients annually.

With extensive experience in high-quality, patient-centered care, we collaborate with NHS Trusts to deliver urgent care services at hospitals, including GPs and frontline receptionists.

Benefits include the NHS pension scheme, NHS discounts, an Employee Assistance Programme, and support for professional development.

Our staff make a positive impact in local communities. Join us to make a difference.