Primary Care Admin & Patient Experience Specialist

NHS Jobs; Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

The NHS Jobs in Nottingham is seeking an administrative assistant to support patient-facing and administrative duties in a GP or primary care setting. You will process correspondence, book appointments, handle queries, maintain electronic patient records and signpost patients to the right clinician, ensuring smooth service delivery.

Attention to detail, professionalism and empathy are essential as you communicate with patients, staff and external agencies while upholding data accuracy and coding

Qualifications

• Administrative experience in a healthcare setting preferred.
• Strong communication and organisational skills.
• Proficient data entry and record-keeping abilities.

Responsibilities

• Process incoming and outgoing correspondence.
• Manage administrative queries from patients, staff and external bodies.
• Book, amend and cancel patient appointments.
• Process online consultations and requests.
• Answer calls and respond to patient inquiries professionally.
• Welcoming patients and visitors to the practice.
• Signpost patients to the appropriate clinician or service.
• Maintain accurate electronic patient records and data entry in coding systems.
• Handle urgent actions and direct them appropriately.

Job description

The NHS Jobs in Nottingham is seeking an administrative assistant to support patient-facing and administrative duties in a GP or primary care setting. You will process correspondence, book appointments, handle queries, maintain electronic patient records and signpost patients to the right clinician, ensuring smooth service delivery.

Attention to detail, professionalism and empathy are essential as you communicate with patients, staff and external agencies while upholding data accuracy and coding