Prestige Concierge for a High-End Square

Grosvenor Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Grosvenor Group is seeking a Concierge for Eaton Square in London, responsible for delivering exceptional customer service in one of the most prestigious residential areas. You will manage customer relationships, address their needs proactively, and ensure high standards of service and maintenance.

The ideal candidate will have experience in high-end customer service, excellent communication skills, and the ability to handle sensitive situations effectively. A full-time role averaging 40 hours a week, this position offers hands-on engagement with our valued residents.

Qualifications

• Experience in a high-end and customer-focused position, ideally in a concierge role.
• Experience in managing customer expectations and handling high-profile situations.
• Excellent communication and interpersonal skills required.

Responsibilities

• Deliver concierge services for properties within the allocated section.
• Own customer communication and keep them updated on issues.
• Work with suppliers to ensure maintenance tasks are completed.

Skills

Customer service skills

Communication skills

Interpersonal skills

Basic maintenance understanding

Job description

Grosvenor Group is seeking a Concierge for Eaton Square in London, responsible for delivering exceptional customer service in one of the most prestigious residential areas. You will manage customer relationships, address their needs proactively, and ensure high standards of service and maintenance.

The ideal candidate will have experience in high-end customer service, excellent communication skills, and the ability to handle sensitive situations effectively. A full-time role averaging 40 hours a week, this position offers hands-on engagement with our valued residents.