Concierge, Eaton Square

Grosvenor Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Grosvenor Group is seeking a Concierge for Eaton Square in London, responsible for delivering exceptional customer service in one of the most prestigious residential areas. You will manage customer relationships, address their needs proactively, and ensure high standards of service and maintenance.

The ideal candidate will have experience in high-end customer service, excellent communication skills, and the ability to handle sensitive situations effectively. A full-time role averaging 40 hours a week, this position offers hands-on engagement with our valued residents.

Qualifications

• Experience in a high-end and customer-focused position, ideally in a concierge role.
• Experience in managing customer expectations and handling high-profile situations.
• Excellent communication and interpersonal skills required.

Responsibilities

• Deliver concierge services for properties within the allocated section.
• Own customer communication and keep them updated on issues.
• Work with suppliers to ensure maintenance tasks are completed.

Skills

Customer service skills

Communication skills

Interpersonal skills

Basic maintenance understanding

Job description

## Concierge, Eaton SquareApplylocations: Eaton Square, London, SW1W 9AAtime type: Full timeposted on: Posted Todayjob requisition id: JR05129Working in one of London’s most prestigious residential garden squares, this role will allow you to have daily interactions with some of our key, high-profile customers and really own these relationships on a daily basis. Thriving in a customer facing role, you will be the first point of contact for our customers on Eaton Square, highly visible and the face of the Eaton Square team. It's a hands-on, active role that keeps you out and about across the square throughout the day, rather than behind a desk.You will put the customer at the heart of all you do and will enjoy the direct exposure and interactions with our customers within the allocated portfolio, building trust, and prioritising tasks which you will see through to a resolution.**Key Responsibilities*** Delivering all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults.* Owning customer communication within the buildings, keeping your customers informed on any issues as required.* Being the face of the Eaton Square team, and the first point of contact for our customers, ensuring that they are kept updated on any issues that they report.* Building trust with our customers, capturing important feedback from our customers* Working with our suppliers to ensure that all maintenance tasks are completed to a high standard.* Building Inspections, ensuring safety and security at all times* Proactively manage the gardens, and working with our Garden Landscape team* Work with the wider Operations and Grosvenor teams contributing to our sustainability and people positive goals**Work Rota**The Concierge service is to be provided on a rota basis, averaging 40 per week over a 1 month period, but may need to be changed in order to deliver the required service levels:* A working day is defined as 8am – 6pm, including 1 hour lunch break and 2 x 30-minute breaks**Key Requirements*** Experience in a high-end and customer focussed position, ideally in a concierge type role.* Experience in managing customer expectations and relationships, sometimes with high-profile and challenging situations.* Excellent communication and interpersonal skills* Some basic understanding of maintenance tasks* Work as part of a team to deliver customer requirements* Enhanced DBS checkWe want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on [e-mail] to discuss.Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact [e-mail] note that automated AI recruitment tools are used as part of our recruitment process. These tools help our hiring teams to review applications quickly and fairly. For further details of how we use AI in recruitment please see our Recruitment Privacy Notice (www.grosvenor.com/legal/privacy-and-cookies/grosvenor-estate-recruitment-privacy-notice ).To apply for this job please click on "Apply". To begin your application you will be asked to create an account.Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here - https://www.grosvenor.com/legal/recruitment-privacy-notice