Prestige Beauty Counter Lead & Coach

The Estée Lauder Companies; Torpoint; Presencial; GBP 25 000 - 35 000; Tempo integral

Resumo da oferta

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates in a fast-paced prestige beauty environment. You will drive sales, deliver exceptional customer service, and own operational targets with strategic in-store events and CRM initiatives.

As a Counters Manager, you will recruit and develop staff, implement agile business plans, and foster a culture of high performance.

Qualificações

• Effective verbal and written communication skills.
• Quality customer service and relationship-building.
• Results-driven with objective achievement.
• Experience in team leadership.
• Ability to develop strategic plans and execute them.
• Strong attention to detail and organisation.

Responsabilidades

• Lead, coach and develop the Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through events and relationship management.
• Drive customer engagement and loyalty through in-store marketing and CRM initiatives.
• Collaborate with store team to ensure high performance and staff development.

Conhecimentos

Verbal communication

Written communication

Customer service

Results oriented

Team leadership

Strategic planning

Financial planning

Resource management

Retail sales

Autonomy

Interpersonal skills

Attention to detail

Discretion

Networking

Collaboration

Ferramentas

Microsoft Excel

Email systems

Descrição da oferta de emprego

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates in a fast-paced prestige beauty environment. You will drive sales, deliver exceptional customer service, and own operational targets with strategic in-store events and CRM initiatives.

As a Counters Manager, you will recruit and develop staff, implement agile business plans, and foster a culture of high performance.