Press Customer Service Manager

DHL Supply Chain; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Press Customer Service Manager to lead a dynamic team in Milton Keynes. This role involves delivering exceptional service for a premium automotive brand, managing a fleet of luxury vehicles, and training a dedicated team. The ideal candidate will have strong management experience and a passion for customer service. With a commitment to employee growth and a positive work environment, this opportunity offers competitive pay and a range of benefits. Join a company that values innovation and continuous improvement in the automotive sector.

Benefits

Free on-site parking

Confidential 24/7 GP service

Discounts on retail and gym memberships

Affordable loans

Enhanced pension scheme

24/7 employee support and counselling

Qualifications

• Previous management experience in customer service or account management.
• Strong communication skills and ability to manage stakeholder expectations.

Responsibilities

• Delivering new product launches for the VWG brand.
• Training and developing a team of Press Specialists and Administrators.
• Managing stakeholder relationships with various departments.

Skills

Management Experience

Customer Service Management

People Management

Communication Skills

Process Management

Commercial Awareness

Attention to Detail

Job description

Position: Press Customer Service Manager

Location: Milton Keynes, MK5 8HL

Work patterns: Monday-Friday, Day time hours (09:00-17:30)

Contract Type: Permanent (Full-Time)

Closing Date: 6th May, 2025

Are you an experienced Customer Service Manager?

Are you passionate about cars and have a keen eye for detail? Do you take pride in your job and aspire to work with our premium automotive brand Volkswagen Group? If so, we have an exciting opportunity for you!

About Us:

Join our dynamic team at Milton Keynes where we maintain and repair a fleet of circa 300 luxury vehicles. With approximately 80 dedicated colleagues, we are committed to delivering exceptional service and quality.

Why Join Us?

At Finished Vehicle Solutions, we value our employees and strive to create a positive and rewarding work environment. We invest in our team's growth and development, providing the tools and support needed to excel in your role.

If you're ready to advance your career and work with some of the most prestigious automotive brands, we would love to hear from you!

What does the role entail?

• Delivering all new product launches for the VWG brand
• Acting as the main point of escalation for service issues and problem-solving, maintaining communication with the brand
• Training and developing a team of Press Specialists and Administrators
• Collaborating with operations and logistics to ensure high levels of customer service during the booking process
• Providing consultation and proactive fleet management, striving for continuous improvement and innovation
• Account management with clear and effective communication with customers
• Coordinating operational meetings to discuss priorities and objectives
• Conducting regular 1:1s, setting targets, and supporting employee development
• Managing stakeholder relationships with workshop, body shop, logistics, valeting, and other departments

What do we need from you?

We'd love to hear from you if you have the following experience, but don't hesitate to apply if you don't meet every requirement — we value talent and potential:

• Previous management experience (Account Management, Customer Service Management, Team Management)
• Automotive sector experience or knowledge (desirable but not essential)
• People management experience, managing stakeholder and customer expectations
• Strong verbal and written communication skills
• Experience managing end-to-end processes
• Commercial and financial awareness
• Ability to implement best practices and processes
• Keen eye for detail

Why choose us?

We offer competitive pay rates and a range of benefits, including:

• Free on-site parking
• Confidential 24/7 GP service
• Discounts on retail, childcare, gym memberships, and more
• Affordable loans and enhanced pension scheme
• 24/7 employee support, including free counselling for you and your family: https://careers.dhl.com/global/en/dsc-benefits

Our approach to diversity & inclusion

We ensure all our resourcing activities are fair, transparent, and consistent across the UK. Learn more about our commitment to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

Be an essential part of everyday life

DHL is a global leader in Supply Chain management, helping keep the world moving. Our teams work across various industries, including retail, automotive, and healthcare, to deliver for our customers.

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