Premium Showroom STAR Expert — Exceptional Auto Experience

Hedin Automotive Mercedes-Benz; Croydon; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Training and development

Staff discounts on cars, services and"

Employee car ownership

Company pension and life assurance

Job summary

Hedin Automotive Mercedes-Benz Croydon is seeking a STAR Expert to welcome customers, present the latest Mercedes-Benz technology, and guide show attendees through the showroom journey with confidence and flair.

You will work closely with the sales team to ensure a seamless customer experience from enquiry to handover, building lasting relationships through exceptional service and follow-up across a 7-day soft-working pattern.

Qualifications

• Excellent customer-facing communication and interpersonal skills.
• Ability to present products and explain features clearly.
• Proactive, positive and professional approach in a premium brand environment.

Responsibilities

• Welcome customers and support them throughout their showroom journey.
• Deliver engaging vehicle presentations and demonstrations of Mercedes-Benz technology.
• Become a product specialist and stay up to date with new models and features.
• Collaborate with the sales team to ensure a seamless customer journey from enquiry to handover.
• Build lasting relationships through outstanding service and follow-up.
• Support dealership events, product launches and marketing activities.

Skills

Customer service

Communication

Relationship building

Showroom presentation

Adaptability

Job description

Hedin Automotive Mercedes-Benz Croydon is seeking a STAR Expert to welcome customers, present the latest Mercedes-Benz technology, and guide show attendees through the showroom journey with confidence and flair.

You will work closely with the sales team to ensure a seamless customer experience from enquiry to handover, building lasting relationships through exceptional service and follow-up across a 7-day soft-working pattern.