Luxury Car Brand Service Advisor

Group 1 Automotive; Peterborough; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Car discounts on new/used cars

Company pension

Flexible working options

Cycle-to-work scheme

Healthcare access

Volunteer day

Share purchase plan

Referral bonuses

Training & development

Life assurance

Job summary

Group 1 Automotive, Mercedes-Benz Peterborough, is seeking a Service Advisor to be the main customer contact while their vehicle is serviced. You will maintain clear communication and trusted relationships throughout maintenance and repair work.

Join a global automotive group with extensive training, career progression, and wide employee benefits. Generous leave, pension, and flexible working are offered to support balance and growth.

Qualifications

• Excellent communication skills for customer and colleague interactions.
• Proven track record delivering exceptional customer service.
• Ability to identify customer needs and upsell accordingly.
• Strong time management and ability to work under pressure.
• Experience in a target-driven role with achieving goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner.
• Keep customers informed on progress of repairs, ensuring transparency.
• Develop product knowledge through manufacturer-led training.
• Promote additional services and repairs based on technician recommendations.
• Schedule vehicles for appointments efficiently and accurately.
• Make pre-appointment calls to confirm bookings and address questions.

Skills

Communication skills

Customer service experience

Upselling

Time management

Target-driven

UK driving licence

Job description

Group 1 Automotive, Mercedes-Benz Peterborough, is seeking a Service Advisor to be the main customer contact while their vehicle is serviced. You will maintain clear communication and trusted relationships throughout maintenance and repair work.

Join a global automotive group with extensive training, career progression, and wide employee benefits. Generous leave, pension, and flexible working are offered to support balance and growth.