Service Advisor - Mercedes Benz

LSH Auto UK Limited; Macclesfield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Referral scheme

Training programs

Car purchase scheme

Eye care vouchers

Life assurance

Job summary

LSH Auto UK Limited is seeking a Service Advisor for Mercedes‑Benz to ensure a smooth service journey from initial enquiry to completion. The role focuses on building trust, clear communication, and collaboration across customer-facing and workshop teams to uphold high standards of service.

Hours are 45 per week with a salary up to £49,987. The successful candidate will coordinate bookings, provide timely updates, and contribute to a positive, customer‑centred experience in a premium automotive

Qualifications

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment.
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting.
• Valid driver’s licence.
• Eligibility to work in the UK.
• Experience with Keyloop is preferred but not essential.

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently.
• Monitor repair progress and keep customers updated throughout the service journey.
• Work closely with workshop teams to ensure timely service delivery.
• Resolve customer concerns professionally to maintain high satisfaction and loyalty.
• Support upselling of service plans, parts, and maintenance packages where appropriate.

Skills

Customer service

Communication

Team collaboration

Tools

Keyloop

Job description

LSH Auto is a UK premium automotive retailer and one of the leading Mercedes-Benz dealership groups, supporting customers across new and used vehicle sales as well as a full range of aftersales services. From servicing and repairs to MOTs, tyres, and parts, the business plays an important role in helping customers keep their vehicles performing at their best through a high-quality, customer-focused experience.

As an Service Advisor - Mercedes Benz, you will help deliver a smooth and professional service journey for customers from initial enquiry through to completion. This role is focused on building trust, maintaining clear communication, and supporting strong collaboration across customer-facing and workshop teams to ensure a consistently high standard of service.

Hours - 45

Salary - Up to £49,987

Responsibilities

• Coordinate customer service bookings and manage aftersales enquiries efficiently
• Monitor repair progress and keep customers updated throughout the service journey
• Work closely with workshop teams to ensure timely service delivery
• Resolve customer concerns professionally to maintain high satisfaction and loyalty
• Support upselling of service plans, parts, and maintenance packages where appropriate

Requirements

• 1-2 years of experience in automotive aftersales or a similar customer-facing environment
• Experience providing service-progress updates to customers, including explaining repair timelines and managing expectations in a dealership aftersales setting
• Valid driver's licence
• Eligibility to work in the UK
• Experience with Keyloop is preferred but not essential

Benefits

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension