Premium Rental Customer Advisor

Arnold Clark Group; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity leave

Enhanced paternity leave

Job summary

Arnold Clark Group in Glasgow is seeking a Rental Customer Advisor to join our Car & Van Rental team. You will deliver great customer service, handle enquiries, and support day-to-day operations.

The role requires strong organisational and communication skills, flexibility to work a 42.5-hour week across 5 days, including weekends, and a full UK driving licence.

Join a busy branch with generous benefits and extensive training as part of a diverse, employee-focused culture.

Qualifications

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week and cover other branches.
• A full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone.
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
• Handling customer complaints and queries.
• Monitoring and controlling expenditure.
• Running daily reports and ensuring they’re acted on.
• Helping to promote the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Administrative skills

Teamwork

Communication

Flexibility

Driving licence

Job description

Arnold Clark Group in Glasgow is seeking a Rental Customer Advisor to join our Car & Van Rental team. You will deliver great customer service, handle enquiries, and support day-to-day operations.

The role requires strong organisational and communication skills, flexibility to work a 42.5-hour week across 5 days, including weekends, and a full UK driving licence.

Join a busy branch with generous benefits and extensive training as part of a diverse, employee-focused culture.