Premium Processing Technician

Ardonagh Specialty; Greater London; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Employer pension contribution

Good work-life balance

Life Assurance

Group Income Protection

Generous Annual Leave

Private Medical Insurance

Group annual bonus scheme

Job summary

A leading financial services firm is seeking a Premium Processing Technician to be the first point of contact for urgent requests within the broking teams. This role requires previous premium processing experience and entails oversight of workloads, monitoring service level agreements, and liaising with internal stakeholders. Ideal candidates should exhibit strong communication skills, organizational ability, and resilience. The position offers a hybrid work model and benefits including private medical insurance and a generous annual leave entitlement.

Qualifications

• Previous Premium Processing experience is essential.
• Must possess good organisational and communication skills.
• Able to influence various internal and external stakeholders.

Responsibilities

• Act as first point of contact for urgent requests from broking teams.
• Monitor workloads to ensure completion within SLAs.
• Liaise with counterparts and attend Credit Control Meetings.

Skills

Previous Premium Processing experience

Able to influence various stakeholders

MS Office skills

Good communication skills – written and verbal

Organised

Determined and resilient

Job description

Premium Processing Technician

London/Hybrid (Typically 2 days in the office)

Full time – Permanent

Benefits

• Employer pension contribution of 10% (providing you, the Employee provides 5%)
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Responsibilities

• To be the first point of contact for urgent requests and escalations from the broking teams to which they are aligned – should see each case through to completion.
• PPC/PPW oversight for the assigned division.
• Monitor workloads using the workflow tool (PowerBi) to ensure that all work is completed within the SLA (Service Level Agreement).
• Responsible for the BCP contingency mailboxes in the event of a workflow tool failure – must ensure that all work is allocated and monitored to completion.
• Will liaise with counterparts within IBA and attend Credit Control Meetings for given line of business or project.
• Will review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
• Regular review of any missed/missing PI’s in Edge
• Joins weekly/monthly call with the Middle Office/Broking Teams.
• Will monitor income and ensure all items in Forecast are processed to meet forecast/budget in a given month – keep Pillar Lead appraised to report back to Finance.
• Liaise daily/regularly with the Processing Team aligned to your LOB.
• Escalate any Training and Development needs within the Processing Team.
• Review RFT stats for their LOB and liaise with broking team to drive improvement in slip production etc to increase RFT% and reduce queries/rejections.
• LOR’s as required.
• Will follow up escalations from Insurers.
• Is the first point of contact for the Annual Audit sample requests.
• Ensure that complex processing and/or high value clients receive an excellent service.
• Other responsibilities and activities as required.

Qualifications

• Previous Premium Processing experience (Essential).
• Able to influence various stakeholders both internally and externally.
• MS Office skills.
• Good communication skills – written and verbal.
• Organised.
• Determined and resilient.

Equal Opportunity

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.