Premium Processing Specialist – Hybrid, SLA & Escalations

Ardonagh Specialty; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Employer pension contribution

Good work-life balance

Life Assurance

Group Income Protection

Generous Annual Leave

Private Medical Insurance

Group annual bonus scheme

Job summary

A leading financial services firm is seeking a Premium Processing Technician to be the first point of contact for urgent requests within the broking teams. This role requires previous premium processing experience and entails oversight of workloads, monitoring service level agreements, and liaising with internal stakeholders. Ideal candidates should exhibit strong communication skills, organizational ability, and resilience. The position offers a hybrid work model and benefits including private medical insurance and a generous annual leave entitlement.

Qualifications

• Previous Premium Processing experience is essential.
• Must possess good organisational and communication skills.
• Able to influence various internal and external stakeholders.

Responsibilities

• Act as first point of contact for urgent requests from broking teams.
• Monitor workloads to ensure completion within SLAs.
• Liaise with counterparts and attend Credit Control Meetings.

Skills

Previous Premium Processing experience

Able to influence various stakeholders

MS Office skills

Good communication skills – written and verbal

Organised

Determined and resilient

Job description

A leading financial services firm is seeking a Premium Processing Technician to be the first point of contact for urgent requests within the broking teams. This role requires previous premium processing experience and entails oversight of workloads, monitoring service level agreements, and liaising with internal stakeholders. Ideal candidates should exhibit strong communication skills, organizational ability, and resilience. The position offers a hybrid work model and benefits including private medical insurance and a generous annual leave entitlement.