Premium Optical Assistant: Customer Focus & Growth

Vision Express; Milton Keynes; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Discounts

Eye tests free

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is hiring a Retail Optical Assistant in Milton Keynes to deliver personalised service and expert product advice. You’ll work with premium eyewear and med-tech solutions, learning frame adjustments, fittings, and minor repairs alongside pre-screening eye tests.

Join a growing global group backed by EssilorLuxottica, with strong training, staff discounts, and a clear path to develop your career in optical retail.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and confident with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Communication skills

Team player

Tools

POS systems

Frame fitting tools

Job description

Vision Express is hiring a Retail Optical Assistant in Milton Keynes to deliver personalised service and expert product advice. You’ll work with premium eyewear and med-tech solutions, learning frame adjustments, fittings, and minor repairs alongside pre-screening eye tests.

Join a growing global group backed by EssilorLuxottica, with strong training, staff discounts, and a clear path to develop your career in optical retail.