Premium Host

Legends Global (Europe); Sheffield; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive hourly rate

Flexible shifts

Fortnightly pay

Sociable workforce

Growth opportunities

Job summary

Legends Global in the United Kingdom is seeking a Premium Host to join our premium hospitality team. You will deliver first-class service during event days and evenings, providing a warm, professional presence and handling guest requests with care.

As a flexible, casual role, you'll thrive in a fast-paced live events environment, ensuring inclusive customer care, health and safety standards, and opportunities to upsell premium upgrades to enhance the guest experience and venue revenue.

Qualifications

• Confident communicator able to build positive relationships with guests and colleagues.
• Team player with a proactive attitude in fast-paced event environments.
• Customer-focused with excellent interpersonal skills and guest-experience mindset.
• Calm and adaptable under pressure in public-facing roles.
• Passionate about live events and entertainment with health and safety commitment.

Responsibilities

• Deliver exceptional premium guest experiences, ensuring every visitor receives a warm welcome and outstanding service throughout their event journey.
• Support the successful delivery of live events, working with the Premium Sales and Partnerships team on seamless matchday and event operations.
• Act as the first point of contact for premium guests, resolving queries and requests to ensure a memorable experience.
• Champion inclusive customer service, providing proactive support for guests with accessibility requirements.
• Drive commercial success on event days, identifying opportunities to promote and sell premium upgrades.

Skills

Confident communicator

Team player

Customer-focused

Calm under pressure

Live events passion

Job description

The Role

Reporting to the Head of Premium Sales and Partnerships, the Premium Host is an integral member of the premium hospitality team, responsible for delivering exceptional service and ensuring every guest enjoys a first‑class experience. This flexible, casual role is perfect for individuals with a passion for hospitality, live events and customer care, who can provide a warm, professional presence during event days and evenings.

The Responsibilities

• Deliver exceptional premium guest experiences, ensuring every visitor receives a warm welcome and outstanding service throughout their event journey.
• Support the successful delivery of live events, working closely with the Premium Sales and Partnerships team to provide seamless matchday and event operations.
• Act as the first point of contact for premium guests, confidently resolving queries and responding to requests to ensure a memorable experience.
• Champion inclusive customer service, providing proactive support and assistance to guests with accessibility requirements.
• Drive commercial success on event days, identifying opportunities to promote and sell premium upgrades that enhance the guest experience and venue revenue.

What We're Looking For

• A confident communicator, able to build positive relationships with guests and colleagues while delivering a professional and welcoming service.
• A team player with a proactive attitude, who is eager to learn, develop new skills and contribute to a fast‑paced event environment.
• Customer‑focused and solutions‑driven, with excellent interpersonal skills and a passion for creating outstanding guest experiences.
• Calm and adaptable under pressure, able to thrive in a busy, public‑facing role while maintaining high standards of service and professionalism.
• Passionate about live events and entertainment, with a strong commitment to health and safety and delivering memorable premium experiences.

What's in it for you?

• Competitive Rate of Pay – Earn a strong hourly rate for your work.
• Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work‑life balance.
• Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
• Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• 1st Stage - Interview with the Venue Premium Sales Team

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.