Guest Services Coordinator: Welcoming Front Desk & Security

Mitie Group; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mitie Group in Derby, in partnership with Network Rail, is seeking a friendly Guest Services Coordinator to deliver a professional, welcoming front-of-house experience while upholding security and compliance. You will greet visitors, manage access, support administration and compliance activities, and help maintain a safe, engaging workplace across facilities, security, and social value initiatives.

The role requires excellent customer service, organisation, and IT literacy, with a proactive,

Qualifications

• Front-of-house delivery and guest handling.
• Professional customer service experience.
• Ability to manage visitors and access control.
• IT literate with MS Office proficiency.
• Collaborative and proactive team player.

Responsibilities

• Deliver a professional, welcoming front-of-house experience.
• Meet and greet visitors, contractors, and colleagues; manage access.
• Carry out visitor verification and security checks; issue passes.
• Support administration: reports, mail, rooms bookings, mail distribution.
• Maintain a clean, presentable reception area; handle health and safety inductions.

Skills

Front-of-house

Administration

Customer service

Security awareness

Engagement

Tools

Microsoft Office

Job description

Mitie Group in Derby, in partnership with Network Rail, is seeking a friendly Guest Services Coordinator to deliver a professional, welcoming front-of-house experience while upholding security and compliance. You will greet visitors, manage access, support administration and compliance activities, and help maintain a safe, engaging workplace across facilities, security, and social value initiatives.

The role requires excellent customer service, organisation, and IT literacy, with a proactive,