Premium Front of House & Guest Experience Manager

Guarding UK Ltd; West of England; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Ride to Work Scheme

Employee Assistance Programme

Credit Union

Long Service Rewards

Employee of the Month/Year

Job summary

Guarding UK Ltd seeks a proactive Guest Experience Manager to lead the Front of House for a prestigious corporate office. You will deliver a hospitality-led, premium front desk experience, manage daily reception, and nurture strong relationships with tenants, clients and stakeholders.

The role requires delivering a first-class welcome, overseeing visitor management, and supporting the Office Manager with facility operations while maintaining a polished, professional environment.

Qualifications

• Experience in a similar front-of-house/guest services role.
• Excellent professional presentation and communication.
• Ability to manage reception operations and build relationships with tenants and stakeholders.
• Knowledge of safety, compliance and visitor management practices.

Responsibilities

• Provide a welcoming, professional first point of contact for callers and visitors.
• Manage daily reception operations and sign-in of visitors.
• Answer calls and resolve queries with accurate information.
• Direct visitors to appropriate staff; maintain tidy reception and update records.
• Oversee contractor access and basic building safety/compliance tasks.
• Coordinate tenant newsletters and monthly events with client requirements.
• Maintain knowledge of local amenities and provide tenant discounts where possible.

Skills

Guest service

FOH experience

Communication

Problem solving

Team coordination

Tools

Microsoft Office

Job description

Guarding UK Ltd seeks a proactive Guest Experience Manager to lead the Front of House for a prestigious corporate office. You will deliver a hospitality-led, premium front desk experience, manage daily reception, and nurture strong relationships with tenants, clients and stakeholders.

The role requires delivering a first-class welcome, overseeing visitor management, and supporting the Office Manager with facility operations while maintaining a polished, professional environment.