Guest Experience Host

The Imperial Hotel; Camden Town; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Training Academy

Holiday Purchase Scheme

Uniform dry-cleaning

Season Ticket Loan

Workplace Pension

Hotel discount

Discounted drinks at Blooms Café

Health Cash Plan

Local Bloomsbury discounts

Early Pay

Shopping discounts

Job summary

The Imperial Hotel in Bloomsbury, London invites a warm Guest Experience Host to welcome arrivals, assist with luggage and guide guests through facilities. You will be the friendly face at check-in, answering questions and ensuring a polished, memorable stay.

You’ll work with Reception, Concierge and Housekeeping to keep lobby areas immaculate and operations smooth. A background in hospitality and English at CEFR B2 is preferred, with 28 days holiday and ILH benefits.

Qualifications

• Experience in guest-facing or hospitality roles with strong communication skills.
• Warm, confident and guest-focused.
• Able to handle luggage safely and professionally.
• Calm organiser with great attention to detail.
• English proficiency at CEFR B2 level.
• Preferably hotel porter/concierge experience or local area knowledge

Responsibilities

• Welcome guests with warmth and assist with luggage on arrival and departure.
• Escort guests to rooms and give a quick, confident introduction to hotel facilities.
• Offer helpful local knowledge — from transport options to neighbourhood highlights.
• Respond swiftly to guest requests, ensuring every interaction feels personal and polished.
• Keep the lobby, driveway and entrance immaculate, organised and guest-ready.
• Manage luggage storage safely, accurately and with care.
• Assist with taxis, ride-share services, transport arrangements and group movements.
• Coordinate with Reception, Concierge and Housekeeping for seamless service flow.
• Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner.
• Support busy periods with professionalism and clear communication.
• Uphold all health, safety and security procedures.
• Contribute positively to team briefings and continuous improvement

Skills

Guest service

Communication

English (B2)

Job description

Role: Guest Experience Host at The Imperial Hotel

Location: Bloomsbury, London

About Us:

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we opened the doors to our fully re‑imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar - Arcus, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We’re looking for a warm, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

What You’ll Be Doing:

• Welcome guests with genuine warmth and assist with luggage on arrival and departure
• Escort guests to their rooms and give a quick, confident introduction to hotel facilities
• Offer helpful local knowledge — from transport options to neighbourhood highlights
• Respond swiftly to guest requests, ensuring every interaction feels personal and polished
• Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
• Manage luggage storage safely, accurately and with care
• Assist with taxis, ride‑share services, transport arrangements and group movements
• Coordinate with Reception, Concierge and Housekeeping for seamless service flow
• Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
• Support busy periods with professionalism and clear communication
• Uphold all health, safety and security procedures
• Contribute positively to team briefings and continuous improvement

Who You Are:

• Experienced in guest‑facing or hospitality roles with strong communication skills
• Warm, confident and naturally guest‑focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!