Premium Front Desk & Guest Experience Host

Berkeley Scott Limited; Longton; On-site; GBP 23,000 - 29,000; Full time

Job summary

Berkeley Scott Limited in Stoke-on-Trent is seeking an Office Host to be the public face of the firm, delivering a polished, welcoming in‑office experience for clients and colleagues. You will greet guests, manage the reception space, support meetings and events, and ensure refreshments and comfort are arranged with discretion and professionalism.

The role requires excellent communication, meticulous attention to detail and a pride in presentation, upholding the firm's values and setting the

Qualifications

• Strong communication, discretion and meticulous attention to detail are essential
• Professional manner and genuine pride in presentation

Responsibilities

• Client hosting and guest experience
• Serving as the first point of contact for all guests
• Delivering a concierge level, seamless service from arrival to departure, including greeting at the door, coat check, refreshments and providing attentive care throughout their visit
• Front of House excellence
• Maintaining an immaculate, welcoming reception space and client suite ensuring a premium, well curated environment
• Event and hospitality delivery
• Collaboration with the Hospitality and Events team to support internal events, lunches and client meetings delivering food and beverage service with precision, discretion and adherence to hygiene best practices
• Meeting room management
• Overseeing the setup, replenishment and readiness of all client-facing meeting rooms
• Premium office standards
• Ensuring that all shared spaces are consistently well-stocked, hygienic and presented to the highest standard maintaining a clear desk policy
• Supporting new colleagues with professionalism, support and warmth
• Providing office orientation, setting up workstations, performing simple IT configurations and general support

Job description

Berkeley Scott Limited in Stoke-on-Trent is seeking an Office Host to be the public face of the firm, delivering a polished, welcoming in‑office experience for clients and colleagues. You will greet guests, manage the reception space, support meetings and events, and ensure refreshments and comfort are arranged with discretion and professionalism.

The role requires excellent communication, meticulous attention to detail and a pride in presentation, upholding the firm's values and setting the