Office Host

Berkeley Scott; Longton; On-site; GBP 23,000 - 29,000; Full time

Job summary

Berkeley Scott Limited in Stoke-on-Trent is seeking an Office Host to be the public face of the firm, delivering a polished, welcoming in‑office experience for clients and colleagues. You will greet guests, manage the reception space, support meetings and events, and ensure refreshments and comfort are arranged with discretion and professionalism.

The role requires excellent communication, meticulous attention to detail and a pride in presentation, upholding the firm's values and setting the

Qualifications

• Strong communication, discretion and meticulous attention to detail are essential
• Professional manner and genuine pride in presentation

Responsibilities

• Client hosting and guest experience
• Serving as the first point of contact for all guests
• Delivering a concierge level, seamless service from arrival to departure, including greeting at the door, coat check, refreshments and providing attentive care throughout their visit
• Front of House excellence
• Maintaining an immaculate, welcoming reception space and client suite ensuring a premium, well curated environment
• Event and hospitality delivery
• Collaboration with the Hospitality and Events team to support internal events, lunches and client meetings delivering food and beverage service with precision, discretion and adherence to hygiene best practices
• Meeting room management
• Overseeing the setup, replenishment and readiness of all client-facing meeting rooms
• Premium office standards
• Ensuring that all shared spaces are consistently well-stocked, hygienic and presented to the highest standard maintaining a clear desk policy
• Supporting new colleagues with professionalism, support and warmth
• Providing office orientation, setting up workstations, performing simple IT configurations and general support

Job description

As the public face of Berkeley Scott in Stoke-on-Trent, the Office Host delivers a polished, welcoming experience for every client and colleague who walks through the door. This permanent front-of-house position carries responsibility for setting the tone of the workplace, maintaining refined standards and ensuring each guest receives warm, attentive service. Strong communication, discretion and meticulous attention to detail are essential, alongside a professional manner and genuine pride in presentation. The successful candidate will represent the firm's values in every interaction, supporting its aim to be the leading full-service professional services business across the UK regions.

Salary is offered plus benefits, with full details available on application. andnbsp; andnbsp; Office Host Join our growing Front of House team. As an Office Host, you will be the face of the business - delivering a seamless, premium in-office experience to clients and colleagues alike. Representing our brand and values with every interaction, you will embody a standard of excellence in service, professionalism and discretion. This role is integral in setting the tone of the office environment, creating a refined, welcoming atmosphere that reflects our commitment to quality, relationships and professionalism. You will play a pivotal role in upholding the culture and standards, ensuring every guest experience is delivered with warmth, care and attention to detail - reinforcing our vision to be the leading full service professional services business in the UK regions.

Key responsibilities:

• Client hosting and guest experience
• serving as the first point of contact for all guests
• delivering a concierge level, seamless service from arrival to departure, including greeting at the door, coat check, refreshments and providing attentive care throughout their visit.
• Front of House excellence
• maintaining an immaculate, welcoming reception space and client suite ensuring a premium, well curated environment always .
• Event and hospitality delivery
• collaboration with the Hospitality and Events team to support internal events, lunches and client meetings delivering food and beverage service with prevision, discretion ad adherence to hygiene best practice.
• Meeting room management
• overseeing the setup, replenishment and readiness of all client-facing meeting rooms, anticipating requirement for longer sessions and managing turnaround with efficiency.
• Premium office standards
• ensuring that all shared spaces -refreshment points, Lounges, print hubs - are consistently well-stocked, hygienic and presented to the highest standard maintaining a clear desk policy to ensure a premium environment.
• Supporting new colleagues
• with professionalism, support and warmth
• providing office orientation, setting up workstations, performing simple IT configurations and general support.