Premium Front Desk Concierge – Luxury Residential

Places for People; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

27 days holiday plus bank holidays

Healthcare cashback plan

Pension scheme and life assurance

Study/qualification sponsorship

Our Place Rewards discounts

Job summary

Places for People in London is seeking a Front of House/concierge to provide a warm, professional welcome to residents and guests at Camden Goods Yard, London NW1 8BT.

You will conduct regular building checks, monitor CCTV and manage visitor access, handle queries and emergencies with calm and courtesy, and ensure deliveries, keys and bikes are managed according to company procedures. The role requires excellent customer service, strong organizational skills, and a professional appearance.

Qualifications

• Front of House/concierge experience in high-end residential buildings
• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organizational skills and attention to detail
• Honest, reliable, punctual, and well-presented

Responsibilities

• Provide a warm, professional welcome to residents and guests
• Conduct regular building checks and patrols ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues
• Ensuring bikes are stored correctly and issuing warnings for unattended ones

Skills

Front of House

Concierge experience

Customer service

Communication skills

Calm under pressure

Professional appearance

Job description

Places for People in London is seeking a Front of House/concierge to provide a warm, professional welcome to residents and guests at Camden Goods Yard, London NW1 8BT.

You will conduct regular building checks, monitor CCTV and manage visitor access, handle queries and emergencies with calm and courtesy, and ensure deliveries, keys and bikes are managed according to company procedures. The role requires excellent customer service, strong organizational skills, and a professional appearance.