Night Concierge — Luxury Residential Front Desk

Places for People; Harrow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

27 days holiday + bank holidays (pro‑r

Healthcare cashback plan

Study sponsorship up to 4 study days

Pension + life assurance

Job summary

Places for People is seeking a Night Concierge for a development in London SW1P. You will be the welcoming face for residents and visitors, delivering outstanding customer service while helping to keep the building safe, secure and well presented.

You will work nights on a 4 on/4 off rota, with responsibilities including building checks, CCTV monitoring, visitor access, deliveries, and issuing keys. Strong communication and calm, professional handling of issues are essential.

Qualifications

• Front of House/concierge experience in high-end residential buildings or developments.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and patrols ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.
• Following fire safety and health and safety SOP's.

Skills

Front of House

Concierge experience

Customer Service

Communication

Calm under pressure

Organisational skills

Job description

Places for People is seeking a Night Concierge for a development in London SW1P. You will be the welcoming face for residents and visitors, delivering outstanding customer service while helping to keep the building safe, secure and well presented.

You will work nights on a 4 on/4 off rota, with responsibilities including building checks, CCTV monitoring, visitor access, deliveries, and issuing keys. Strong communication and calm, professional handling of issues are essential.