Night Concierge: Luxury Resident Services & Security

Places for People; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Holiday 27 days

Healthcare cashback

Study sponsorship

Pension + Life Assurance

Rewards program

Job summary

Places for People is hiring a friendly Night Concierge for Camden Goods Yard in London. You’ll be the first point of contact for residents and visitors, delivering excellent service while keeping the building safe and pleasant to live in.

You’ll work Nights 7pm–7am on a 4 on 4 off rolling rota, performing building checks, handling queries and emergencies, monitoring CCTV, managing deliveries, and logging keys. The role rewards reliability, professionalism and proactive problem solving.

Qualifications

• Front of House/concierge experience in high-end residential buildings or developments
• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organizational skills and attention to detail
• Honest, reliable, punctual, and well-presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Responsibilities

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and patrols ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues
• Ensuring bikes are stored correctly and issuing warnings for unattended ones

Skills

Front of House/concierge experience

Customer service

Calm under pressure

Organisational skills

Reliability and presentation

Initiative and prioritisation

Complaint handling

Job description

Places for People is hiring a friendly Night Concierge for Camden Goods Yard in London. You’ll be the first point of contact for residents and visitors, delivering excellent service while keeping the building safe and pleasant to live in.

You’ll work Nights 7pm–7am on a 4 on 4 off rolling rota, performing building checks, handling queries and emergencies, monitoring CCTV, managing deliveries, and logging keys. The role rewards reliability, professionalism and proactive problem solving.