Five-Star Front Desk Concierge

Savills Company; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Savills is seeking a friendly Front of House Concierge for our Greater London site to greet visitors, manage access, and keep the reception area immaculate. You will deliver five-star service, handle deliveries, and support tenants and guests with a professional, proactive approach.

Hours are 4 on 4 off, averaging 38.5 hours per week, with shifts from 7am-7pm or 8am-8pm and a 1-hour unpaid lunch. Salary: £31,000 per annum.

Qualifications

• Front of house experience in a reception/concierge role.
• Excellent communication skills, both written and spoken.
• Able to work autonomously and as part of a wider team.
• Strong administrative and record-keeping capabilities.
• Knowledge of health and safety regulations.

Responsibilities

• Maintain high presentation standards at the reception area and five-star audit readiness.
• Present a professional appearance and courteous service at all times.
• Follow FOH & Concierge Manager instructions and property procedures.
• Log visitor records accurately and manage on-site bookings.
• Handle parcels, deliveries, and sign-in/out of residents' keys.
• Answer calls and on-site intercom professionally.
• Keep the operations manual up to date.
• Conduct daily site walk rounds and report faults.
• Investigate issues and document findings.
• Support health and safety compliance and emergency response.
• Remain flexible to duties as needed.

Skills

Front of house

Customer service

Professional communication

Teamwork

Job description

Savills is seeking a friendly Front of House Concierge for our Greater London site to greet visitors, manage access, and keep the reception area immaculate. You will deliver five-star service, handle deliveries, and support tenants and guests with a professional, proactive approach.

Hours are 4 on 4 off, averaging 38.5 hours per week, with shifts from 7am-7pm or 8am-8pm and a 1-hour unpaid lunch. Salary: £31,000 per annum.