Premium Floor Manager – High-Impact Hospitality Leader

Clermont Hotel Group; Greater London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Staff areas

Meals on duty

Job summary

The Cumberland, part of Clermont Hotel Group, seeks a Floor Manager to drive exceptional dining room leadership at a premium London venue. Lead the front-of-house team, coordinate service, and uphold the theatre-style guest experience in a high-profile setting.

You will mentor staff, ensure seamless service, and maintain peak standards during busy periods, while collaborating with the GM and broader management team to deliver outstanding hospitality.

Qualifications

• Proven experience in a supervisory or leadership role within a premium, high-volume restaurant.
• Five-star guest experience mindset.
• Excellent communication and interpersonal skills.
• Calm, adaptable, and decisive under pressure.

Responsibilities

• Leading the front-of-house team to deliver flawless service, from pre-service prep to final guest farewell.
• Supporting the Assistant General Manager in the day-to-day operation of the restaurant.
• Maintaining seamless communication between front and back of house to ensure every service runs smoothly.
• Coaching, mentoring, and motivating team members to achieve excellence in service and engagement.
• Proactively managing guest experiences and resolving issues with professionalism and confidence.
• Supporting recruitment, onboarding, and training initiatives to build a strong, high-performing team.
• Driving operational standards, ensuring compliance with health, safety, and food hygiene regulations.
• Monitoring and reporting on team performance, productivity, and service metrics.

Skills

Leadership

Guest service

Communication

Under pressure

Commercial awareness

Hospitality

Team motivation

Job description

The Cumberland, part of Clermont Hotel Group, seeks a Floor Manager to drive exceptional dining room leadership at a premium London venue. Lead the front-of-house team, coordinate service, and uphold the theatre-style guest experience in a high-profile setting.

You will mentor staff, ensure seamless service, and maintain peak standards during busy periods, while collaborating with the GM and broader management team to deliver outstanding hospitality.