Floor Manager | Premium Dining & Team Leadership

Hell's Kitchen; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

You’ll mentor staff, optimise guest experiences, and contribute to recruitment, onboarding, and training initiatives while ensuring health, safety and hygiene compliance. This role is based at The Cumberland, central London.

Qualifications

• Experience in a premium, high-volume restaurant.
• Proven supervisory or leadership background.
• Excellent communication and guest service.
• Ability to manage teams under high-pressure conditions.

Responsibilities

• Lead the front-of-house team to deliver flawless service.
• Support the Assistant General Manager in daily operations.
• Maintain seamless communication between front and back of house.
• Coach and motivate team members to excel.
• Manage guest experiences and resolve issues professionally.
• Assist with recruitment, onboarding and training.
• Drive standards and ensure health and food safety compliance.
• Monitor and report on team performance and service metrics.

Job description

You’ll mentor staff, optimise guest experiences, and contribute to recruitment, onboarding, and training initiatives while ensuring health, safety and hygiene compliance. This role is based at The Cumberland, central London.