Guest Experience Manager – Restaurant & Bar

Clermont Hotel Group; Greater London; On-site; GBP 38,000 - 65,000; Full time

Job summary

The Royal Horseguards, part of Clermont Hotel Group, seeks an accomplished restaurant leader to manage operations and deliver exceptional guest experiences in a prestigious London setting.

You will guide a talented team, drive revenue and stock management, and recruit and schedule staff while upholding the highest standards of service and quality. A passion for hospitality and strong communication are essential.

Qualifications

• Leadership and people management experience.
• Strong attention to detail with a service mindset.
• Proven track record delivering exceptional guest experiences.

Responsibilities

• Oversee all restaurant operations including revenue, stock, recruitment and scheduling.
• Inspire and lead the restaurant team to deliver outstanding guest experiences.
• Foster a culture of service excellence and high standards across the venue.
• Monitor performance and drive continuous improvement in service and efficiency.

Skills

Leadership

Attention to detail

Guest service

Communication

Analytical thinking

Quality standards

Adaptability

Job description

The Royal Horseguards, part of Clermont Hotel Group, seeks an accomplished restaurant leader to manage operations and deliver exceptional guest experiences in a prestigious London setting.

You will guide a talented team, drive revenue and stock management, and recruit and schedule staff while upholding the highest standards of service and quality. A passion for hospitality and strong communication are essential.