Premium Digital Enquiry Specialist (Hybrid)

BMW Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in London seeks a Digital Enquiry Executive to manage customer inquiries through digital channels. This role requires a focus on delivering exceptional customer experiences and identifying sales opportunities. Candidates should have at least 12 months of experience in a customer service or retail environment, along with strong communication skills and proficiency in CRM tools. The position offers a competitive benefits package and a hybrid working model, with flexibility in working arrangements.

Benefits

Competitive employee benefits package

Company car scheme

Continuous training and development

Pension contribution

Annual holiday

Supportive culture

Qualifications

• Minimum 12 months’ experience in sales, customer service, retail, or a similar environment.
• Outstanding communication skills, ideally gained in a premium or luxury environment.
• Self-motivated and comfortable working autonomously.

Responsibilities

• Manage and communicate with inbound enquiries through various digital channels.
• Identify opportunities to pass on to sales teams.
• Adhere to service level agreements regarding enquiry response times.

Skills

Customer service experience

Communication skills

Time management

Attention to detail

CRM software proficiency

Microsoft Office skills

Job description

A leading automotive company in London seeks a Digital Enquiry Executive to manage customer inquiries through digital channels. This role requires a focus on delivering exceptional customer experiences and identifying sales opportunities. Candidates should have at least 12 months of experience in a customer service or retail environment, along with strong communication skills and proficiency in CRM tools. The position offers a competitive benefits package and a hybrid working model, with flexibility in working arrangements.