Premium Club Receptionist: Guest Experience at Front Desk

David Lloyd Leisure; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free Club Membership

50% Discount on Food & Drinks

Discounts on Swimming

Discounts on Tennis Lessons

Discounts on Personal Training

Career Advancement

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs, based in Birmingham, is seeking a friendly Receptionist to welcome members and manage queries and bookings, ensuring a premium experience at the front desk. You will answer calls, assist with joinups and reservations, and keep the reception area immaculate in line with brand standards.

The role supports a part-time/flexible contract and offers an engaging team environment within Europe’s leading premium health and wellness group.

Qualifications

• Has an exceptional passion for customer service.
• A team player with strong communication and collaboration skills.
• Able to thrive in a fast-paced environment.

Responsibilities

• Greet members and guests to provide a warm, premium experience.
• Handle queries and bookings in person, over the phone, and via appointment systems.
• Maintain reception area clean, organized and presented to brand standards.

Skills

Customer service

Communication

Teamwork

Job description

David Lloyd Clubs, based in Birmingham, is seeking a friendly Receptionist to welcome members and manage queries and bookings, ensuring a premium experience at the front desk. You will answer calls, assist with joinups and reservations, and keep the reception area immaculate in line with brand standards.

The role supports a part-time/flexible contract and offers an engaging team environment within Europe’s leading premium health and wellness group.