Flight Services Support Specialist

inMy Jet; United Kingdom; Remote; GBP 27,000 - 42,000; Full time

Job summary

Flexjet is seeking a dynamic Support Specialist to back Flight Service operations and enhance Owner experiences. You will coordinate catering, assist cabin crew, and source Owner requests while ensuring uniforms and stock are managed efficiently across global operations.

The role requires aviation knowledge, excellent communication, and the ability to adapt to changing schedules, with duties spanning procurement, inventory and service updates.

Qualifications

• Aviation knowledge with direct Cabin Server experience and/or corporate catering/food & beverage experience.
• Luxury product and service familiarity is recommended.

Responsibilities

• Coordinate and oversee catering orders in line with Owner preferences.
• Act as real-time support to Cabin Servers and flight crew during operations.
• Source Owner requests and ensure crew are briefed on preferences.
• Monitor in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips.
• Assist with procurement, inventory and distribution logistics for Cabin Server and crewmember uniforms.
• Track product consumption, trends and reporting; maintain expense records.

Skills

Customer service

Communication skills

MS Office

Education

Aviation industry knowledge

Job description

POSITION SUMMARYWe are seeking a dynamic and highly organized Support Specialist to join our Flight Service team. This role is essential in supporting the operational needs that ensure our flight teams deliver exceptional, personalised experiences for every Owner.DUTIES & RESPONSIBILITIESThe Support Specialist role will provide direct support to the following departments:• Cabin Servers/ Crewmembers• Flight Operations• Maintenance• Owner Services• Sales• FinanceFlight Services ResponsibilitiesOwner Experience enhancement• Coordinate and oversee the catering orders in line with Owner preferences, liaising with suppliers to ensure timely, high-quality delivery.• Act as a real-time support resource to Cabin Servers and flight crew during operations, offering solutions and guidance to assist them to enhance service..• Provide bespoke service support by sourcing specific Owner requests and ensuring the crew are fully briefed on preferences.• Monitor and manage all in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips.Uniform & Inventory Coordination• Assist with procurement, inventory, and distribution logistics for Cabin Server and crewmember uniforms.• Track and coordinate uniform shipments and returns to/from crew.Aircraft Stock & Presentation• Oversee aircraft stock management, including initial onboard stock setups and ongoing replenishments.• Manage logistics and maintenance of remote stock lockers to support global operations.• Coordinate with operations teams and vendors for aircraft presentation, resets, and cleanliness.Administrative & Procurement Support• Assist with wholesale procurement of aircraft and service products through vendor coordination.• Track product consumption, trends, and reporting.• Maintain accurate expense reports and product-related financial tracking.• Support service procedure updates and communicate changes in product information to relevant stakeholders.EDUCATION, EXPERIENCE• Aviation industry knowledge with direct Cabin Server experience and/or Corporate catering/ food & beverage experience• Luxury product and service familiarity and/or experience recommendedREQUIRED SKILLS & QUALIFICATIONS• Must possess the legal ability to work in the United Kingdom• Skill requirements include but are not limited to the following:• Adapt to and endure immeasurable changes regarding aircraft schedules, deliveries, status alterations and locations• Able to travel and occasionally required to work in a physically-active environment• Work in an office environment simultaneous to completing physical tasks• Complete knowledge and navigation abilities of Microsoft Office 2010 (or most current) products and software• Technology savvy to current and modern means of computer and telephone equipment• Strong interpersonal and communication flexibility within a diverse group of individuals and operating levels of Flexjet and constituents• Positive attitude and the ability to adapt to change is a mustPHYSICAL REQUIREMENTS• Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment• Physical demands may include walking, carrying, reaching, standing, and stooping• Will require occasional lifting/lowering, pushing, or pulling stock and heavy boxes.SCHEDULE• Flexibility to work around business needs, which includes evenings and weekends. Availability to be “on call” as per business requirements outside of traditional business hours.Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.